Angela Yange
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
12
12
years of professional experience
Work History
Inside Sale Representative
Zentiva
07.2023 - Current
- Managed friendly and professional customer interactions.
- Cooperation with Customer Service and Key Account Management for optimal customer care
Recording and maintenance of customer data as well as call documentation in the specified system - Sales and sales activation through proactive product approach of prescription and pharmacy drugs
Seller Support Associate German-Englisch
Amazon
11.2022 - 07.2023
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Invoicing Administrator
Learnship Networks
04.2015 - 01.2021
- Researching and solving outstanding invoice and payment issues.
- Enforced and providing guidance regarding billing requirements.
- Worked internally to investigate robust records management process for storing invoices and other billing-related correspondence
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Sales Assistant
Limora Oldtimer GMBH
11.2012 - 11.2015
- Placed order by emails,phone calls, for customers, advisory service
- Sold spare parts for about 15 000 euros per months
- Maintained records related to sales, returns and inventory availability.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Prepared PowerPoint presentations and Word documents for sales presentations.
Sales Representative
Becker And Partner
11.2011 - 04.2012
- Sony mobile phones Product Training and explained services and options of phones.
- Assisted in the coordination of international cultural exchange programs, including participant recruitment, logistical support, and cultural orientation.
- Conducted background research and prepared briefing materials for international visitors and delegations.
- Performed data Training.
- Provided administrative support, including scheduling meetings, organizing travel arrangements, and maintaining program databases.
Education
Master´s Degree - International Management
University of Poitiers
PoitiersSkills
Ms office
CRM
Sap
Analytical Skills
Ms office
Multilingual Proficiency
Project Coordinations
Timeline
Inside Sale Representative
Zentiva
07.2023 - Current
Seller Support Associate German-Englisch
Amazon
11.2022 - 07.2023
Invoicing Administrator
Learnship Networks
04.2015 - 01.2021
Sales Assistant
Limora Oldtimer GMBH
11.2012 - 11.2015
Sales Representative
Becker And Partner
11.2011 - 04.2012
Master´s Degree - International Management
University of Poitiers