Felicia Snipe Berry
Euclid,OH
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
37
37
years of professional experience
Work History
Owner/Operator
Beauty Palace Beauty Salon
Euclid, OH
06.2006 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Trained and motivated employees to perform daily business functions.
Stylist Manager Educator
Regis Corporation
Cleveland Heights, OH
06.1998 - 03.2020
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Recruited, trained and supervised [Number] employees.
Education
Associate of Science - Business Administration
American Public University System
Charles Town, WVAssociate of Arts - Cosmetology Education
Vouge College of Cosmetology
Cleveland Heights, OH10.1999
High School Diploma -
Cleveland Heights High School
University Heights, OH05.1997
Skills
- Business Leadership
- Staff Scheduling
- Verbal and Written Communication
- Team Leadership
- Recruitment and Hiring
- Quality Assurance
- Customer Service Management
- Employee Motivation
- Decision Making
- Customer Relations
- Direct Sales
Timeline
Owner/Operator
Beauty Palace Beauty Salon
06.2006 - Current
Stylist Manager Educator
Regis Corporation
06.1998 - 03.2020
Associate of Science - Business Administration
American Public University System
Associate of Arts - Cosmetology Education
Vouge College of Cosmetology
High School Diploma -
Cleveland Heights High School
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