Brianna Shelton
Euclid,OH
Summary
Experienced customer solution specialist with a strong background in administrative support and customer service. Skilled in planning, problem-solving, and effective communication. Motivated professional with a proven track record in customer service, sales, and administrative duties. Organized office professional adept at preparing agendas, scheduling meetings, and providing top-notch customer assistance.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
City Of Cleveland
02.2022 - 06.2025
- Followed data entry protocols, rules and regulations
- Collaborated with communication department to produce publications, website and electronic communications for project specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrative Assistant
Royal Chemical
03.2019 - 01.2022
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Secretary
Quest Diagnostics
05.2019 - 05.2021
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
- Handled daily scheduling tasks and provided administrative support for entire department
- Provided clerical support to company employees by copying, faxing, and filing documents
Education
Associate of Arts - Business Administration And Management
Lakeland Community College
Willoughby, OH10.2025
High School Diploma -
Shaker Hts High School
Shaker Heights, OH06.2011
Skills
- Customer Service-Oriented
- Business operations support
- Invoice Processing
- Policies and procedures adherence
- CRM software
- Data management
- Client retention strategies
- Spreadsheet creation
Timeline
Administrative Assistant
City Of Cleveland
02.2022 - 06.2025
Secretary
Quest Diagnostics
05.2019 - 05.2021
Administrative Assistant
Royal Chemical
03.2019 - 01.2022
Associate of Arts - Business Administration And Management
Lakeland Community College
High School Diploma -
Shaker Hts High School
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