Highly efficient production worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Felicia Speller
Rocky Mount,NC
Summary
Overview
22
years of professional experience
Work History
NAPA Distribution Center
Warehouse Associate
06.2022 - 03.2024
Job overview
- Worked varied hours, days, nights and weekends as business needs dictate.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Performed inventory control, such as counting, and stocking merchandise.
- Mentored and coached other team members to meet daily sales goals.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
Cato Fashions Distribution Center
Retail Warehouse Associate
02.2021 - 04.2022
Job overview
- Maintained a clean work environment, ensuring compliance with company health and safety requirements.
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Consistently lifted materials weighing as much as 50 pounds.
Walmart
Backroom Sales Associate
11.2019 - 10.2020
Job overview
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept work areas neat, clean and free from debris.
- Maintained a safe work environment by adhering to safety protocols and addressing potential hazards in the backroom area.
Mass Markets
Remote Technical Support Representative
06.2017 - 10.2019
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Used ticketing systems to manage and process support actions and requests.
MCI
Remote Customer Service Representative
01.2016 - 05.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Alorica
Remote Healthcare Representative
12.2014 - 12.2015
Job overview
- Communicated regularly with patients about billing issues, appointments and procedures.
- Interacted with different insurance companies to verify patient eligibility and benefits.
- Analyzed patients' abilities to pay for services to determine charges on sliding scales.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
- Obtained patient information to properly record and document demographics and medical histories.
Guardian Services Industries
Industrial Cleaner
10.2001 - 11.2014
Job overview
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced workplace safety by conducting thorough industrial cleaning and maintaining a hazard-free environment.
Education
CAMBA's Adult Literacy CenterNew York, NY
GED
06.1998
University Overview
Skills
- Time Management
- Attention to Detail
- Business Strategies
- Issue Resolution
- Multiple Priorities Management
- Customer Engagement
- Good Telephone Etiquette
- Critical Thinking
- Clerical Support
- Active Listening
- Self-Motivated
- Data Entry
Timeline
Warehouse Associate
NAPA Distribution Center
06.2022 - 03.2024
Retail Warehouse Associate
Cato Fashions Distribution Center
02.2021 - 04.2022
Backroom Sales Associate
Walmart
11.2019 - 10.2020
Remote Technical Support Representative
Mass Markets
06.2017 - 10.2019
Remote Customer Service Representative
MCI
01.2016 - 05.2017
Remote Healthcare Representative
Alorica
12.2014 - 12.2015
Industrial Cleaner
Guardian Services Industries
10.2001 - 11.2014
CAMBA's Adult Literacy Center
GED
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