Felicia Strong
Jackson,MS
Summary
Results-driven payroll, operations, and accounting professional known for delivering high productivity and efficient task completion. Proficient in financial reporting, tax compliance, internal auditing, and full-cycle payroll processes. Exceptional problem-solving and critical thinking skills facilitate effective communication and operational integrity. Focused on maintaining accuracy while pursuing opportunities for professional growth and organizational enhancement.
Overview
13
13
years of professional experience
Work History
Advanced Payroll & Accounting Operations
Gusto
09.2022 - Current
- Executed full cycle payroll processes for multiple entities in all 50 states and international contractors.
- Verified annual W2 and 1099 statements alongside mid-year payroll implementations between providers.
- Managed accounts payable, accounts receivable, bank reconciliations, and payroll functions effectively.
- Assisted with internal audits by providing requested documentation promptly.
- Tracked income and expenses through accounting software to support financial reporting.
- Developed reports to facilitate month-end close processes including account reconciliations.
- Established training modules aimed at enhancing employee skills for regulatory compliance.
- Ensured accurate preparation and submission of periodic governmental reports, modifying them as required.
Tax Revenue Specialist IV
MS Department of Revenue
Jackson, USA
12.2019 - 09.2022
- Ensured accuracy in processing tax returns for businesses and individuals, guiding them through registration and liability corrections while adhering to state and federal regulations.
- Implemented effective strategies for delinquent account collection, decreasing outstanding balances by 15%.
- Kept meticulous records of transactions regarding tax collections and refunds, maintaining data integrity.
- Created training materials for staff on compliance requirements and revenue procedures.
- Tracked legislative changes in taxation, modifying internal processes to ensure compliance.
- Built a comprehensive database for managing tax accounts, enhancing reporting capabilities.
Assistant Center Manager
CSL Plasma
08.2016 - 10.2019
- Executed vendor negotiations for contracts related to security, waste, and sanitation services.
- Ensured quality compliance through regular audits of procedures per OSHA, GHA, EMA, and FDA standards.
- Fostered community engagement through public relations initiatives to expand company presence.
- Identified cost-saving opportunities by analyzing operational data to enhance budget control.
- Maintained comprehensive personnel records, including hiring documentation and benefits information.
- Oversaw performance reviews while managing salary negotiations and disciplinary actions.
- Directed recruitment efforts for new hires with emphasis on interviews and thorough background checks.
- Facilitated orientation sessions for new employees to introduce company policies and culture.
Branch Manager
Fort Sill National Bank
11.2012 - 02.2016
- Managed recruitment, training, and mentorship of branch (and region in Director's absence) staff effectively.
- Monitored key performance indicators for assessing staff productivity and branch success.
- Conducted team meetings to relay updates on procedural changes.
- Crafted and enacted strategies for enhanced customer service and operational efficiency.
- Promoted a culture of collaboration, positively impacting staff morale.
- Executed regular audits of branch functions to identify improvement areas and compliance issues.
- Fostered relationships with community stakeholders to advance banking services and financial education.
Education
MBA - Finance
University of Maryland-College Park
College Park, MD12-2028
Bachelor of Arts - Communications/Accounting
Jackson State University
Jackson, Ms05-2012
Skills
- ADP and Paylocity
- Workday and Gusto
- Salesforce and Sage
- Jira and Confluence
- Magic and Xero
- QuickBooks and Paychex
- Power BI and Tableau
- Payroll administration
- Microsoft Excel proficiency
- General ledger management
References
- Catherine Pridgen, Catherine.Pridgen@dor.ms.gov, Jackson, MS
- Chaquisha Jordan, CJordan@sjcindiana.com, Clinton, MS
Timeline
Advanced Payroll & Accounting Operations
Gusto
09.2022 - Current
Tax Revenue Specialist IV
MS Department of Revenue
12.2019 - 09.2022
Assistant Center Manager
CSL Plasma
08.2016 - 10.2019
Branch Manager
Fort Sill National Bank
11.2012 - 02.2016
MBA - Finance
University of Maryland-College Park
Bachelor of Arts - Communications/Accounting
Jackson State University