Felicia Tatum
Kilgore,USA
Summary
My primary objective is to utilize my experience and skills to successfully fulfill all duties and responsibilities as part of your team. My experience in the banking industry aligns with this position, I know that I will be a great asset to your team.
Overview
20
20
years of professional experience
Work History
Relationship Manager Assistant II, Texas Home Equity Specialist
Cadence Bank
02.2020 - Current
- Responsible for building trust, setting clear expectations, and ensuring seamless, transparent loan process through proactive engagement. Liaison between the loan officers, title companies, colleagues in multiple departments, and most importantly the customers.
- Prepares mortgage applications for underwriting by verifying application documentation – such as pay stubs, W-2’s, and tax returns. Order, track, and review third-party reports, including property appraisals, title search/insurance, flood certifications, and UCC's. As well as conduct loan closings, complete wire transfers, draw requests, loan funding, process payoffs, etc.
- Facilitates the application, processing, and closing of home equity loans and lines of credit (HELOCs), acting as the primary point of contact for clients. Evaluate creditworthiness, gather documentation, ensure compliance with lending regulations, and manage a pipeline to meet production goals. Also, responsible for meeting imperative deadlines to avoid fines.
Secondary Market Processor, Commercial/Consumer Loan Processor
Texas Bank
12.2012 - 02.2020
- Manages the administrative, documentation, and compliance aspects of consumer/business loans from approval to closing. Strong understanding of Conventional, FHA, and portfolio loan products with the ability to meet multiple deadlines. Prepares mortgage applications for sale to investments (Fannie Mae, Freddie Mac) by ensuring loan meets specific investor guidelines, regulatory compliance, and underwriting standards. Verify borrower documentation, manage rate locks, and coordinate closing activities to sell loans in the secondary market. Order appraisals, flood determinations, order/review title commitments, CD balancing, and funding.
Teller, Investment Representative Assistant
Citizens National Bank
06.2006 - 12.2012
- Primary point of contact providing customer service, processing transactions, and selling consumer/business accounts. Responsible for analyzing customer needs to recommend suitable products, resolve complex issues, and build long-term client relationships to drive branch growth. Facilitates customer financial transactions such as deposits, withdrawals, loan payments, cashing checks, while providing excellent customer service.
- Provides operational, administrative, and clerical support to financial advisors, acting as a key point of contact for clients. Responsibilities include preparing client reports, processing account paperwork, managing schedules, and facilitating trade execution. Also, ensures compliance and enhance client service.
Education
Bachelor of Business Administration - Management
Stephen F. Austin State University
12-2011
Skills
- 20 years of banking experience
- 14 years of commercial/consumer lending expertise
- Financial & Analytical Skills
- Attention to Detail
- Time Management
- Organization
Timeline
Relationship Manager Assistant II, Texas Home Equity Specialist
Cadence Bank
02.2020 - Current
Secondary Market Processor, Commercial/Consumer Loan Processor
Texas Bank
12.2012 - 02.2020
Teller, Investment Representative Assistant
Citizens National Bank
06.2006 - 12.2012
Bachelor of Business Administration - Management
Stephen F. Austin State University
Employee of The Month
Texas Bank - Employee of The Month 2013 & 2019