Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryann Nelson

Omaha,NE

Summary

Dependable financial professional aiming to fulfill a management role within a dynamic team. Driven by my passion for customer service, I aim to bring value to clients through extended knowledge of financial products, services, and operations. I'm committed to delivering superior service while building long lasting client relationships.

Overview

26
26
years of professional experience

Work History

Retail Banking Supervisor

Five Points Bank
07.2023 - Current
  • Retail Banking Supervisor managing two branch locations.
  • Manage daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
  • Coach and mentor a team of retail banking professionals to consistently achieve established performance goals.
  • Provide financial education about products and services to increase financial health while building trust and lasting relationships.
  • Implement effective risk management practices to minimize losses due to fraud or operational errors.
  • Enhance customer satisfaction by efficiently resolving account issues and providing prompt assistance.

Cashier

Casey's
07.2015 - 08.2023
  • Part time, 10-15 hours per week.
  • Greet customers entering store and respond promptly to customer needs.
  • Cashiering/cash handling, stock cooler/shelves, cleaning, and food preparation.

Branch Manager

Cobalt Credit Union
05.2020 - 07.2023
  • Branch Manager responsible for maintaining daily branch operations, coaching, training, establishing/meeting sales goals, scheduling, recruiting, auditing, compliance, underwriting loans, business development.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Vice Chair of Cobalt FUEL Board responsible for hosting and attending community volunteer events to increase networking opportunities and give back to the community.

Personal Banker

American National Bank
12.2018 - 05.2020
  • Floating Personal Banker position that assisted branches when needed which increased opportunities to network and build customer relationships throughout the community.
  • Opened various types of accounts, performed account maintenance, processed loan applications, identified financial needs, recommend products/services, outgoing sales calls and met sales goals.
  • Assisted on teller line and monthly and completed monthly audits.

Personal Banker

First National Bank Of Omaha
10.2008 - 10.2018
  • Started as a Teller responsible for teller transactions, cash handling, preparing change orders, balancing vault, processing foreign currency transactions, answering phones, recommending products and services, sales and providing superior customer service.
  • Promoted to Lead Teller gaining responsibilities of scheduling, making override decisions, coaching and supporting team members.
  • Promoted to Personal Banker taking on responsibilities of opening various types of accounts, processing loan applications, fraud disputes, sales, identifying financial needs and building customer relationships.
  • Held various positions such as Teller Manager, Customer Care Personal Banker, Teller Support Operations Specialists, Quality Assurance Specialist and Customer Advocacy Coordinator.

Member Service Representative

Firs Nebraska Educators Credit Union
02.2004 - 10.2008
  • Started as part time Teller responsible for teller transactions, cash handling, processing bank by mail payments, Vault Teller, answering phones and providing superior customer service.
  • Promoted to full time Member Service Representative position responsible for opening various types of accounts, identifying financial needs, recommending products/services, meeting sales goals and building customer relationships.

Shift Manager

Taco Bell
04.1998 - 02.2004
  • Crew member responsible for taking food orders, food preparation, cashiering and providing superior customer service.
  • Promoted to Shift Manger gaining responsibilities of running shifts, coaching crew members, counting/ordering inventory, balancing vault and end of shift paperwork.
  • Trained and mentored new employees to maximize team performance.

Education

Bachelor of Science - Business

Bellevue University
Bellevue, NE
06.2023

Associate of Applied Science - Business

Metropolitan Community College
Omaha, NE
05.2020

GED -

Northwest High School
Omaha, NE
1997

Skills

  • Self-motivated, highly dependable individual
  • Extremely passionate about customer service experience
  • People person who enjoys building trust and lasting relationships
  • Organized and punctual
  • Strong Interpersonal Skills
  • Team Player
  • 20 years of Banking experience
  • 25 years of customer service/cash handling experience

Timeline

Retail Banking Supervisor

Five Points Bank
07.2023 - Current

Branch Manager

Cobalt Credit Union
05.2020 - 07.2023

Personal Banker

American National Bank
12.2018 - 05.2020

Cashier

Casey's
07.2015 - 08.2023

Personal Banker

First National Bank Of Omaha
10.2008 - 10.2018

Member Service Representative

Firs Nebraska Educators Credit Union
02.2004 - 10.2008

Shift Manager

Taco Bell
04.1998 - 02.2004

Bachelor of Science - Business

Bellevue University

Associate of Applied Science - Business

Metropolitan Community College

GED -

Northwest High School

Similar Profiles

CREATE PROFILE
Ryann Nelson