Danielle Spratley
Newport News,VA
Summary
Professional individual with over 15 years of customer focused managerial and administrative experience in insurance sales, food service, and educational fields; supervising up to 30 staff members at a time. Experienced in managing administrative projects, which demand strong organizational, technical, and interpersonal skills. Highly self-motivated, fair-minded team player, who is committed to providing superior customer service. Meticulous attention to detail coupled with the ability to multi-task in a fast-paced environment. Experienced in analyzing problems, identifying alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Possess excellent communication skills both written and verbal, works well within a team environment. Works well under pressure utilizing delegating authority, organizational and time management skills to meet deadlines. Demonstrates strong analytical skills to include preparation, interpretation, analysis, forecasting, and report preparation.
Overview
17
17
years of professional experience
Work History
Retail Sales Supervisor
Ross Dress for Less
Williamsburg, VA
06.2019 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
Insurance Agent
Allstate Insurance
Newport News, VA
12.2019 - 08.2024
- Directed and coordinated activities involving sales products and services
- Resolved customer complaints regarding sales, insurance policies and service
- Actively recruited to hire potential agents
- Performed orientation for new staff members
- Delegated and coordinated work tasks
- Managed performance including evaluations and feedback
- Resolved customer and Agents disputes and grievances
- Reviewed operational records and reports to project sales and determine profitability
- Managed up to eight captive insurance Agents
- Directed administrative activities directly related to making products or providing services
- Initiated insurance claims through interviews, photographs and promptly submit for processing
Secretary
Riverside Reginal Medical Center
Newport News, VA
11.2021 - 05.2023
- Being responsible for customer service, chart management, retrieval of reports, and patient care duties
- I am also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed
- When needed the position will perform specified treatments and assist as appropriate within the scope of practice of a CNA
- Required to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served in assigned unit
- Operate in the knowledge of the principles of growth and development over the life span and provide the care needed according to the departmental policy and procedure
- Promotes and maintains safe work environment for staff as well as our Patients by incorporating national patient safety initiatives
Administrative Assistant
Hampton University
Hampton, VA
05.2019 - 03.2020
- Responsible for providing clerical, administrative, and project support to the student affairs, services and admissions activities overseen by the Associate Dean for Student Affairs and Admissions
- Maintained a current knowledge of appropriate college and academic policies, processes and procedures in an effort to assure efficiency and integrity of the office of the Associate Dean
- Served as primary point of operational and administrative contact for internal and external constituencies related to student affairs and admissions, often on complex and confidential issues
- Responsible for overseeing and participating in the coordination, control, and completion of special projects and events
Security Officer
Allied Universal
Baltimore, MD
09.2017 - 03.2018
- Ensured the security, safety, and well-being of all personnel, visitors and the premises
- Provided excellent customer service
- Adhered to all company service and operating standards
- Remained in compliance with local, state, and federal regulations
- Immediately responded to emergencies to provide necessary assistance to employees and customers
Insurance Sales Manager
Kemper United Insurance Company
Baltimore, MD
04.2011 - 05.2017
- Directed and coordinated activities involving sales products and services
- Resolved customer complaints regarding sales, insurance policies and service
- Actively recruited to hire potential agents
- Performed orientation for new staff members
- Delegated and coordinated work tasks
- Managed performance including evaluations and feedback
- Resolved customer and Agents disputes and grievances
- Reviewed operational records and reports to project sales and determine profitability
- Managed up to eight captive insurance agents
- Directed administrative activities directly related to making products or providing services
- Initiated insurance claims through interviews, photographs and promptly submit for processing
- Assigned agents to designated territories throughout the state to sell life insurance products to individuals within their assignment using consultative sales techniques
Office Manager
TWIST
Hampton, VA
03.2008 - 04.2014
- Maintained the integrity of the restaurants' mission by monitoring and directing the activities on quality restaurant operations
- Accepted payment, processed credit card charges accurately
- Enforced health and safety rules and laws
- Adhered to budgets, increasing profits through cost managements and sales growth
- Maintained office services by organizing office operations and procedures
- Prepared payroll
- Approved supply requisitions
Education
Course Classes -
Baltimore Community College
Baltimore, MD02.2019
Biblical Studies -
Regent University
Virginia Beach, VA12.2018
Grief Counseling Evangelistic Training -
Temple of Faith Ministries
Hampton, VA04.2017
GED -
Warwick High School
Newport News, VA12.1998
Skills
- Professional individual with over 15 years of customer focused managerial and administrative experience in insurance sales, food service, and educational fields; supervising up to 30 staff members at a time Experienced in managing administrative projects, which demand strong organizational, technical, and interpersonal skills Highly self-motivated, fair-minded team player, who is committed to providing superior customer service Meticulous attention to detail coupled with the ability to multi-task in a fast-paced environment Experienced in analyzing problems, identifying alternative solutions, project consequences of proposed actions and implement recommendations in support of goals Possess excellent communication skills both written and verbal, works well within a team environment Works well under pressure utilizing delegating authority, organizational and time management skills to meet deadlines Demonstrates strong analytical skills to include preparation, interpretation, analysis, forecasting, and report preparation
Awards
- Leading Sales Manager of the year 2015
- Certificate of Appreciation
- Certificate of Leadership
- Security Clearance Certificate
Timeline
Secretary
Riverside Reginal Medical Center
11.2021 - 05.2023
Insurance Agent
Allstate Insurance
12.2019 - 08.2024
Retail Sales Supervisor
Ross Dress for Less
06.2019 - Current
Administrative Assistant
Hampton University
05.2019 - 03.2020
Security Officer
Allied Universal
09.2017 - 03.2018
Insurance Sales Manager
Kemper United Insurance Company
04.2011 - 05.2017
Office Manager
TWIST
03.2008 - 04.2014
Course Classes -
Baltimore Community College
Biblical Studies -
Regent University
Grief Counseling Evangelistic Training -
Temple of Faith Ministries
GED -
Warwick High School