Felicia Tennison
Crowley
Summary
Dedicated training coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development. Ready to offer skills gained over extensive industry career to long-term position.
Overview
11
11
years of professional experience
Work History
Training Coordinator
Pilot Catastrophe Services
Fort Worth
09.2023 - 07.2025
- Developed and implemented comprehensive training programs for new hires, resulting in a 100% reduction in onboarding time
- Led a team of 15 trainers to deliver engaging and interactive training sessions to employees at all levels
- Implemented a learning management system (LMS) to streamline course enrollment, tracking progress, and generating reports on employee development
- Coordinated with department managers to align training objectives with business goals and ensure consistency across teams
- Sourced and screened candidates for various positions, ensuring a high-quality talent pool
- Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit
- Coordinated background checks, reference checks, drug tests or any other pre-employment screening processes as required by company policy or client requests
Investment Banking Intern
Wood Forrest Bank
Fort Worth
02.2020 - 08.2023
- Conducted financial analysis to support investment decisions and client recommendations.
- Assisted in preparing pitch books and presentations for client meetings.
- Collaborated with team members to research market trends and investment opportunities.
- Supported due diligence processes by gathering and analyzing relevant financial data.
- Engaged in client communications to address inquiries and provide updates on projects.
- Participated in team meetings, contributing insights on strategic initiatives and project planning.
Front Desk Coordinator/Medical Assistant
CenterWell
Fort Worth
04.2018 - 01.2020
- Escorts patient to exam room; obtain vitals, past/present medical history and current medication list
- Administers subcutaneous and intramuscular injections
- Navigates EHR system to record accurate patient health information
- Follows all HIPAA rules and regulations including confidentiality or patient information
Customer service representative
Worley Catastrophe Response
Farmers Branch
07.2016 - 03.2018
- Review insurance policy to determine coverage.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Prepare insurance claim forms or related documents and review them for completeness.
- Contact insured or other involved persons to obtain missing information.
Customer service
Kohl's North Dallas
Dallas
04.2014 - 06.2016
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
Diploma -
Diamond Hill-Jarvis High School
Fort Worth, TXSkills
- Customer Care
- Remote access software
- Problem Solving
- Time management
- Scheduling and Appointment Management
- Filing
- AS400
- Communication skills
- Customer Service
- Microsoft Windows
- Clerical
- Computers and Electronics
- Fast paste
- Customer and Personal Service
- Active Listening
- Social Perceptiveness
- Complex Problem Solving
- Active Learning
- High call volume
- Financial analysis
- Communicating bank services
- Financial planning
- Banking regulations
- New account setup
- Financial statements
- Clerical banking support
- Account confidentiality
- Investment strategies
- Customer relationship management
- Training program development
Timeline
Training Coordinator
Pilot Catastrophe Services
09.2023 - 07.2025
Investment Banking Intern
Wood Forrest Bank
02.2020 - 08.2023
Front Desk Coordinator/Medical Assistant
CenterWell
04.2018 - 01.2020
Customer service representative
Worley Catastrophe Response
07.2016 - 03.2018
Customer service
Kohl's North Dallas
04.2014 - 06.2016
Diploma -
Diamond Hill-Jarvis High School
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