Anna Pelayo

• Worked with central management to identify, plan, align, and address training needs.
• Compiled training handbook and related course materials.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Produced training manuals, presentations and resources for enhanced learning.
• Created and maintained detailed training records and reports for management review.
• Verified training program compliance with applicable laws and regulations.
• Coordinated with department leaders to identify training needs and develop targeted solutions.
• Wrote training manuals for management employees and management positions according to strict company guidelines and McDonald's protocols.
• Developed and implemented successful onboarding program.

• Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
• Oversaw six shifts each week with up to 16 employees and as much as $1,200 in sales per hour. Managed employee performance to give guests accurate, efficient and personable service each and every time.
• Reduced health risks and safety hazards by preparing products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.

Unfortunately, the program was not completed. I decided that social work was not for me. Was set to graduate in the spring of 2017.

• Dean's List Fall 2022
• Managed mother-school-home balance perfectly, with a current overall GPA of 3.69 to account for it.