FELICIA TILACK
Eagle Lake,FL
Summary
Dynamic Infant and Toddler Developmental Specialist and Speech Language Pathologist Assistant with extensive experience in fostering developmental growth in children facing speech and language challenges. Recognized for outstanding interpersonal and communication skills, along with a strong command of Microsoft Office, Therabill, and Fusion EMR systems. Committed to delivering exceptional patient care while employing innovative problem-solving strategies to enhance developmental outcomes. Passionate about creating supportive environments that empower children to thrive in their communication abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SLPA
Curated Communication - Dundee Elementary School
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored patient progress and documented outcomes to ensure consistency in treatment delivery.
- Assisted speech-language pathologists in implementing individualized therapy plans for diverse student needs.
Owner Partner- SLPA
Speech Therapy Associates, LLC
05.2025 - Current
- Developed and implemented operational strategies to enhance business growth and efficiency.
- Managed all aspects of daily operations, ensuring seamless service delivery and customer satisfaction.
- Oversee financial management, including budgeting, forecasting, and expense tracking, to maximize profitability.
- Recruited, trained, and mentored staff to foster a high-performance team culture and improve retention rates.
Clinical Manager
First Step Therapy
04.2024 - 04.2025
- Provided direct supervision of clinical staff, including coaching, mentoring, and performance evaluations.
- Supervised and coached employees, delivering performance reviews, and disciplinary action.
- Resolved customer complaints in a timely manner by working collaboratively with internal teams.
- Ensured compliance with all regulatory requirements related to patient care services.
- Conducted regular meetings with clinical staff to review processes, identify areas for improvement, and develop solutions.
- Resolved patient complaints and questions regarding the quality of service.
- Collaborated with other departments to coordinate interdisciplinary patient care activities.
- Oversaw daily operations of the department, including scheduling, staffing, and workflow management.
- Provided leadership during times of crisis or emergencies within the facility.
Infant Toddler Developmental Specialist
First Step Therapy
08.2022 - 04.2025
- Provide individualized and/or small group technical support and mentoring to infant and toddler caregivers and teachers to facilitate their understanding and implementation of best practices for infant and toddler care.
- They will also assist in developing, implementing, and evaluating infant/toddler training opportunities, which align with local quality initiatives, and state-mandated requirements.
Speech Language Pathologist Assistant
First Step Therapy
10.2021 - 04.2025
- Assist speech-language pathologists in the treatment of children ages 1 to 17 with several speech-language disorders.
- Help speech-language pathologists in assessing clients' language, voice, fluency, articulation, and hearing, and in implementing treatment plans as directed.
Speech Language Pathologist Assistant
Orange Tree Staffing/ Victory Ridge Academy
01.2021 - 08.2021
- Assist speech language pathologists in the treatment of children and adults ages (1-18) with several speech language disorders
- Help speech-language pathologists in assessing clients’ language, voice, fluency, articulation, and hearing, and implementing treatment plans as directed.
Monitor Technician
Winter Haven Hospital
01.2019 - 01.2021
- Responsible for identifying basic normal rhythms/dysrhythmias and lethal arrhythmia’s, reporting these findings to the appropriate personnel and labeling and mounting rhythm strips.
Communication Assistant
Winter Haven Women’s Hospital
01.2014 - 01.2019
- Responsible for monitoring emergency alarms and responds by making emergency announcements using the overhead paging system along with a two-way radio
- Greet, assist and direct patients and hospital visitors
- Perform routine clerical duties such as checking census in Soarian system, answering the phone, accepting and delivering flowers or any supplies.
Secretary
D&D Auto Sales
01.2010 - 01.2014
- Responsibilities include answering phone calls, computer listings and research, billing, paperwork and faxing.
Education
Executive Master of Health Administration - Health Administration
University of Central Florida
Orlando, FL01.2021
Bachelor of Science - Communication Sciences and Disorders
University of Central Florida
Orlando, FL01.2018
Associate of Arts -
Valencia State College
Orlando, FL01.2016
High School Diploma -
Lake Region High School
Winter Haven, FL01.2013
Skills
- Exceptional customer service
- Effective interpersonal communication
- Written and verbal communication skills
- Organizational skills
- Critical thinker
- Problem solving and decision making skills
- Dedicated to patient care
- Administrative and clerical skills
- Proficient in Excel, Word, Microsoft Technology
- Works well under pressure
- Self-motivator
- Affective time management
- Conflict resolution
- Hands on
Certification
- CPR - American Heart Association
- Speech Language Pathology Assistant
- Infant Toddler Developmental Specialist
- IHI Open School: Basic Certificate in Quality & Safety
Timeline
SLPA
Curated Communication - Dundee Elementary School
11.2025 - Current
Owner Partner- SLPA
Speech Therapy Associates, LLC
05.2025 - Current
Clinical Manager
First Step Therapy
04.2024 - 04.2025
Infant Toddler Developmental Specialist
First Step Therapy
08.2022 - 04.2025
Speech Language Pathologist Assistant
First Step Therapy
10.2021 - 04.2025
Speech Language Pathologist Assistant
Orange Tree Staffing/ Victory Ridge Academy
01.2021 - 08.2021
Monitor Technician
Winter Haven Hospital
01.2019 - 01.2021
Communication Assistant
Winter Haven Women’s Hospital
01.2014 - 01.2019
Secretary
D&D Auto Sales
01.2010 - 01.2014
Executive Master of Health Administration - Health Administration
University of Central Florida
Bachelor of Science - Communication Sciences and Disorders
University of Central Florida
Associate of Arts -
Valencia State College
High School Diploma -
Lake Region High School