Summary
Overview
Work History
Education
Skills
Timeline
Generic

FELICIA T PAULING

Bridgeport,CT

Summary

Hardworking and reliable worker focused on going above and beyond to support team and serve customers. Trained in problem solving and offering top-notch customer service abilities. Motivated to continue to learn and grow as an overall professional.

Overview

19
19
years of professional experience

Work History

P.c.t

Cassena Care At Norwalk
06.2016 - Current
  • Checked vital signs and weight and recorded intake and output information to maintain patient stability.
  • Implemented care plans designed by registered nurses or physicians.
  • Documented patient care services by charting in patient records accurately.
  • Assisted with wound care procedures under the supervision of a licensed nurse.
  • Communicated with physicians, nurses and caregivers to support continuum of care.
  • Built patients' trust through compassionate, person-centered care.

Delivery Driver

New England Fireworks
04.2016 - 10.2023
  • Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
  • Tracked and maintained records for mileage, fuel usage and delivery instructions.
  • Scanned confirmation of delivery to recipient client.
  • Managed invoices, receipts, and delivery confirmations to foster smooth coordination with logistics team.
  • Operated a variety of light trucks, adapting to different handling characteristics efficiently.

Security Officer

CT Protective Services LLC.
01.2017 - 08.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Security Officer

Securitas Security Services USA
04.2013 - 12.2016
  • Directed individuals through security processes, clearly explaining policies, and procedures.
  • Observed departing personnel to guard against theft of company property.
  • Examined doors, windows and gates to verify security and proper functioning.
  • Completed regular safety inspections to determine hazards and identify suspicious individuals.
  • Utilized conflict resolution skills to defuse potential disturbances among visitors or employees.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Retail Manager

Walgreens
03.2006 - 11.2012
  • Addressed customer complaints and provided fair and satisfying resolutions for each concern.
  • Directed staff activities to achieve consistent quality standards in service delivery and support for retail customers.
  • Managed store sanitation, cleaning and organization to maintain professional appearance.
  • Opened and closed storefront adhering to pre-operation and closure checklists on daily basis.

Education

P.c.t - Health Care

Griffin Hospital School of Allied Health
Ansonia, CT
05.2016

High School Diploma - Skills

Brian Mcmahon H.s
Norwalk, CT
06.2003

Skills

  • Clinical expertise
  • Time management
  • Problem-solving abilities
  • Excellent communication
  • Leadership and mentoring
  • Teamwork and collaboration
  • Mental health nursing
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility

Timeline

Security Officer

CT Protective Services LLC.
01.2017 - 08.2022

P.c.t

Cassena Care At Norwalk
06.2016 - Current

Delivery Driver

New England Fireworks
04.2016 - 10.2023

Security Officer

Securitas Security Services USA
04.2013 - 12.2016

Retail Manager

Walgreens
03.2006 - 11.2012

High School Diploma - Skills

Brian Mcmahon H.s

P.c.t - Health Care

Griffin Hospital School of Allied Health

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