FELICIA T PAULING
Bridgeport,CT
Summary
Hardworking and reliable worker focused on going above and beyond to support team and serve customers. Trained in problem solving and offering top-notch customer service abilities. Motivated to continue to learn and grow as an overall professional.
Overview
19
19
years of professional experience
Work History
P.c.t
Cassena Care At Norwalk
Norwalk, CT
06.2016 - Current
- Checked vital signs and weight and recorded intake and output information to maintain patient stability.
- Implemented care plans designed by registered nurses or physicians.
- Documented patient care services by charting in patient records accurately.
- Assisted with wound care procedures under the supervision of a licensed nurse.
- Communicated with physicians, nurses and caregivers to support continuum of care.
- Built patients' trust through compassionate, person-centered care.
Delivery Driver
New England Fireworks
Shelton, CT
04.2016 - 10.2023
- Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
- Tracked and maintained records for mileage, fuel usage and delivery instructions.
- Scanned confirmation of delivery to recipient client.
- Managed invoices, receipts, and delivery confirmations to foster smooth coordination with logistics team.
- Operated a variety of light trucks, adapting to different handling characteristics efficiently.
Security Officer
CT Protective Services LLC.
Shelton, CT
01.2017 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Securitas Security Services USA
Milford, CT
04.2013 - 12.2016
- Directed individuals through security processes, clearly explaining policies, and procedures.
- Observed departing personnel to guard against theft of company property.
- Examined doors, windows and gates to verify security and proper functioning.
- Completed regular safety inspections to determine hazards and identify suspicious individuals.
- Utilized conflict resolution skills to defuse potential disturbances among visitors or employees.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Retail Manager
Walgreens
Stratford, CT
03.2006 - 11.2012
- Addressed customer complaints and provided fair and satisfying resolutions for each concern.
- Directed staff activities to achieve consistent quality standards in service delivery and support for retail customers.
- Managed store sanitation, cleaning and organization to maintain professional appearance.
- Opened and closed storefront adhering to pre-operation and closure checklists on daily basis.
Education
P.c.t - Health Care
Griffin Hospital School of Allied Health
Ansonia, CT05.2016
High School Diploma - Skills
Brian Mcmahon H.s
Norwalk, CT06.2003
Skills
- Clinical expertise
- Time management
- Problem-solving abilities
- Excellent communication
- Leadership and mentoring
- Teamwork and collaboration
- Mental health nursing
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
Timeline
Security Officer
CT Protective Services LLC.
01.2017 - 08.2022
P.c.t
Cassena Care At Norwalk
06.2016 - Current
Delivery Driver
New England Fireworks
04.2016 - 10.2023
Security Officer
Securitas Security Services USA
04.2013 - 12.2016
Retail Manager
Walgreens
03.2006 - 11.2012
High School Diploma - Skills
Brian Mcmahon H.s
P.c.t - Health Care
Griffin Hospital School of Allied Health