Felicia Valdez
Winter Haevn,Florida
Summary
Iam Bi-linqual English and Spanish.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Support Specialist
Florida Department of Health
Lake Wales, FL
04.2024 - Current
- Provided assistance in patient care through health screenings and assessments.
- Educated clients on health resources and available services within the community.
- Coordinated appointments and managed schedules for healthcare services effectively.
- Maintained accurate patient records using electronic health record systems.
Patient Navigator
Central Florida Health Care
Winter Haven, FL
02.2015 - 07.2022
- Coordinated patient care plans to enhance access to medical services.
- Assisted patients in navigating health insurance options and benefits.
- Educated patients on healthcare services available within the organization.
- Developed and maintained relationships with community resources for patient support.
Education
High School Diploma -
Maricopa Community Colleges, Mesa Community College
Mesa, AZCertificate - Community Health Care
Polk State College
Winter Haven, FL08-2018
Skills
- Patient care
- Nutrition counseling
- Insurance verification
- Family support
- Health promotion
- Health education
- Medical records
- HIPAA compliance
- Feeding assistance
- Home health care
- Community health
- Teamwork
- Problem-solving abilities
- Excellent communication
- Active listening
- Effective communication
Certification
- Certified Community Health Care Worker, Central Florida Health Care
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Health Support Specialist
Florida Department of Health
04.2024 - Current
Patient Navigator
Central Florida Health Care
02.2015 - 07.2022
High School Diploma -
Maricopa Community Colleges, Mesa Community College
Certificate - Community Health Care
Polk State College