Felicia Victorica
Fredericksburg,Texas
Summary
Dynamic and results-driven professional with extensive experience in customer service and point-of-sale systems at Twisted Sister Bake Shop. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for attention to detail and teamwork, consistently delivering exceptional service and optimizing operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Floater/Barista
Twisted Sister Bake Shop
Fredericksburg, Texas
09.2023 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Follow company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepare any food items needed to make baked or everyday meals.
Sales Associate
Grasshopper
Fredericksburg, Texas
09.2023 - Current
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Specialized in merchandise, stockroom, and the organization.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Carousel on Main
Fredericksburg, Texas
01.2023 - 06.2023
- Processed transactions using a point-of-sale system.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
The Christmas Store
Frederick, Texas
09.2010 - 01.2023
- Part Time
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Bilingual Paraprofessional
Fredericksburg Independent School District
Fredericksburg, Texas
04.2013 - 07.2020
- Provided one-on-one tutoring sessions for struggling readers who spoke limited English.
- Collaborated with other staff members to create appropriate educational plans for individual students.
- Tutored students in both Spanish and English, helping them improve their language skills.
- Created materials such as worksheets, flashcards, and games to support language acquisition.
- Communicated with other teachers and parents about bilingual students needs.
Education
High School Diploma -
Fredericksburg High School
Fredericksburg, TX06-2001
Skills
- Customer service
- Point-of-sale systems
- Communication skills
- Team collaboration
- Attention to detail
- Problem solving
Certification
- Food Handler's Certification
Languages
Spanish
Professional
Timeline
Floater/Barista
Twisted Sister Bake Shop
09.2023 - Current
Sales Associate
Grasshopper
09.2023 - Current
Sales Associate
Carousel on Main
01.2023 - 06.2023
Bilingual Paraprofessional
Fredericksburg Independent School District
04.2013 - 07.2020
Sales Associate
The Christmas Store
09.2010 - 01.2023
High School Diploma -
Fredericksburg High School