Felicia Walker
Trinity,FL
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Baycare
New Port Richey, FL
09.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
RN Staff Nurse
HCA Healthcare
04.2021 - Current
- Communicate with residents and family members regarding patient care
- Perform bladder scans, Evaluate medication effectiveness, and Perform wound care
- Assist in discharge planning and patient education.
- Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
- Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
- Provided compassionate and empathetic support to patients and their families during difficult situations.
RN Med Surg/tele, Ortho Full time
Northside Hospital-HCA
Saint Petersburg, FL
10.2018 - 08.2021
- Communicate with residents and family members regarding patient care
- Perform bladder scans, Evaluate medication effectiveness, and Perform wound care
- Assist in discharge planning and patient education.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Education
Bachelor's degree in Nursing -
Capella University
02.2023
Skills
- Case Management
- Organization and Multitasking
- Relationship Building
- Conflict Resolution
- Email and Telephone Etiquette
- Care Coordination
- Case Planning
- Community Outreach
- Emotional awareness
- Referral Coordination
- Case Management Tracking
- Case Needs Assessment
Certification
- BLS
- ACLS
- PN, FL
- RN, FL
Proficiency
Proficient in Microsoft office
Communicationskills
Strong communication skills
Details
Detail oriented
Licensetype
Compact license
Personal Information
Title: Registered Nurse
Awards
New Nurse of the year- 2019
Timeline
Case Manager
Baycare
09.2023 - Current
RN Staff Nurse
HCA Healthcare
04.2021 - Current
RN Med Surg/tele, Ortho Full time
Northside Hospital-HCA
10.2018 - 08.2021
Bachelor's degree in Nursing -
Capella University