FELICIA WHITNEY
Advanced Surgical Center
Round Rock
1
Certification
11
years of professional experience
Enthusiastic Customer Sales Associate keen to provide shoppers with exceptional products and enjoyable retail experiences. Supports prescribed business goals through positive customer interactions and natural conversation. Talented at achieving sales goals without pushing or alienating retail clients.
Work History
Medical Assistant/ Admin Assistant
7 Years 2 Months- Managed patient intake, medical documentation, and scheduling with accuracy and discretion
- Completed diagnostic and procedure coding.
- Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
- Engaged with managers and external partners to ensure effective collaboration.
- Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments
- Organized and tracked case files with follow-up to facilitate timely processing.
- Drafted and maintained reports and correspondence to support effective communication and documentation.
Medical Assistant
1 Year 4 Months- Taking Vital Signs
- EMR; DR. Chrono
- Transcribing DR. Notes, medications, allergies, and IV infusions into EMR
- Monitored patients while under anesthesia
- Specimen Collection, labeled specimens, sent them out for testing
Sales Associate
2 Years 11 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Collaborated with team members to implement promotional strategies and improve customer engagement.
- Trained new associates on operational procedures and customer service standards to ensure consistency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Education
Secondary School
Clinical Medical Assistant
College - Liberal Arts
Skills
Confidential record-keeping (HIPAA)
Administrative support & coordination
Scheduling & resource management
Office software proficiency
Knowledge of triage
shock
seizures
acute and complications of diabetes
Goal oriented
Store maintenance
Cash management
Merchandise display
Promotional strategies
Brand awareness
Customer service
Affiliations
- National Healthcare Association (NHA)
- CPR 123
Certification
- Certified Clinical Medical Assistant - NHA
- IV Certification - CPR 123
Timeline
Medical Assistant/ Admin Assistant
Advanced Surgical Center
06.2019 - CurrentRead More
Medical Assistant
NY Ketamine Infusions
01.2018 - 05.2019Read More
Sales Associate
Abercrombie & Fitch
01.2016 - 12.2018Read More
Queens Borough Community College
College from Liberal Arts
Read More
Brooklyn Job Corps Academy
Clinical Medical Assistant
Read More
Cypress Hills Collegiate Prep
Secondary School
Read More