Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Type management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Hi, I’m
Felicia Williams
Tallahassee,FL
Summary
Overview
24
years of professional experience
Work History
AramarkTallahassee, FL
Catering Supervisor
09.2019 - Current
Job overview
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
- Coordinated event logistics with clients, venue managers, and other vendors to ensure seamless execution of catered events.
Publix Grocery StoreTallahassee, FL
Customer Service Representative
05.2000 - 05.2020
Job overview
- Assisted customers and performed customer service transactions as well as money services (Western Union, Money Orders, Check Cashing)
- Supervised front end operations such as bagging efficiency, number of open lanes, cashier speed, and accuracy
- Reconciled tills and balanced all forms of currency in the cash office
- Processed currency received from the bank and prepared deposits as necessary
- Trained associates in several areas including: bagging, cashiering, customer service and cash office operations.
Education
James Rickards High SchoolTallahassee, FL
N/A
05.1995
University Overview
Skills
- Monthly forecasting
- Allergy awareness
- Catering revenue budget development
- Strategic Direction
- Catering supervision
- Client Engagement
- Nutrition knowledge
- Venue management relations
- Client Relationship Management
References
References
- Nikki Clark, Regulatory Supervisor Consultant (D.O.C.), 850-459-7641
- Jacqueline Kitchen, Freelance Writer, 850-443-5196
- Jelena Lewis, Meat Cutter Apprentice (Publix), 850-980-5777
Timeline
Catering Supervisor
Aramark
09.2019 - Current
Customer Service Representative
Publix Grocery Store
05.2000 - 05.2020
James Rickards High School
N/A