Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Wimberly

Felicia Wimberly

LAS VEGAS,NV

Summary

Experienced professional with an extensive customer service background currently working in the FC looking to apply skills to seek more responsibilities. I am searching for a role that will allow me to utilize more of my talents and expertise while challenging me to reach my fullest potential. My goal is to collaborate within the organization to further enhance Amazon's success and reputation.

Overview

4
4
years of professional experience

Work History

Seasonal Process Assistant

Amazon
Las Vegas, NV
05.2023 - Current
  • Assisted by staffing 25 to 100 associates to there designated areas , using Atlas platform to maintain accurate records of process metrics production.
  • Used Atlas to prepare reports summarizing process performance, progress, and recommendations for optimization.
  • I ensured accuracy of proper processing by conducting reoccurring audits and coaching's regularly.
  • Decreased working piles by 15% in 1 months time by coaching and monitoring associates workflows ,procedures, guidelines.

Fulfillment Center Associate

Amazon
Las Vegas, NV
11.2019 - Current
  • Customer returns - reaching the highest rate for customer care that deals with returned items.
  • Warehouse deals - achieving the best great deals on quality used, pre-owned, or open box products.
  • OB Sort -rebin/induct/chute- accomplished overall performance to sort the picked items to insure the processed orders makes it the customer at and efficient time.
  • Quality analysts- used kibana platform to identified errors like damage, missing items, metric system , productivity , and performance graphs. having an 60% increase in productivity performance in a month's time.
  • Learning ambassador-training 25 to 100 associates from tier 1 to level 5, having 20% of the trained associates being promoted tier 3 and higher .

Education

Some College (No Degree) - Arts and Entertainment Management

Las Vegas High School
Las Vegas, NV

Skills

  • Customer service management
  • Team building and training
  • Process Improvement
  • Strategic mindset
  • Organizational skills
  • Leadership
  • Team player
  • Safety Management

Timeline

Seasonal Process Assistant

Amazon
05.2023 - Current

Fulfillment Center Associate

Amazon
11.2019 - Current

Some College (No Degree) - Arts and Entertainment Management

Las Vegas High School

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Felicia Wimberly