Open To Work
Felicia Woolwine
Etowah,TN
Work Preference
Summary
Detail-oriented Cashier experienced in managing high-volume transactions and enhancing customer satisfaction. Resolved customer concerns through effective communication and relationship-building strategies, contributing to a safe and efficient store environment. Focused on delivering exceptional service and adapting to changing customer demands while maintaining cash drawer accuracy.
Overview
9
9
years of professional experience
Work History
Cashier
The Home Depot
Hixson, USA
06.2017 - Current
- Processed a high volume of transactions efficiently and accurately.
- Delivered customer service by efficiently scanning and bagging items.
- Supported all customer needs with attentiveness and skilled assistance.
- Engaged customers warmly, providing immediate assistance to enhance their shopping experience.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
- Educated customers on store promotions to enhance sales.
- Greeted customers as they entered and provided them with product information.
- Communicated effectively with management to ensure seamless operations.
- Trained team members to work as cashiers, in accordance with company policies and procedures.
- Executed cash drops to secure funds at the end of shifts.
- Requested official identification for different purchases and verified details, consistently meeting strict legal standards, protecting store operations and minimizing risk to individuals.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency.
- Learned how to process checks and credit card payments.
- Handled orders and preparations.
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
- Arranged and stocked merchandise.
- Handled products and equipment in accordance with safety and sanitary guidelines.
Cashier
Food City
Etowah, USA
06.2023 - 10.2023
- Handled cash, credit, debit, and gift card payments.
- Assisted in implementing digital receipt process, improving customer convenience.
- Managed crowd control during high-traffic events to ensure smooth operations.
- Oversaw operations during busy periods to maintain efficiency.
- Arranged merchandise on the front-end display to enhance visibility.
- Maintained adherence to company policies to support operational integrity.
- Ensured customers received relevant information.
- Ensured all transactions were recorded accurately.
- Educated customers on active promotions to enhance engagement.
- Organized the front-end display.
- Exhibited proficient time management.
- Played a key role in implementing a digital receipt process.
- Directed customer flow during high-traffic events to minimize congestion.
Education
Medical Billing and Coding - Associate of Applied Science -
Penn Foster Career School
Scranton, PACriminal Justice - Bachelor of Science -
Grand Canyon University
Phoenix, AZAdministrative Medical Assistant - Associate of Applied Science -
Ultimate Medical Academy (Online)
Tampa, FLSkills
- POS proficiency
- Cash handling
- Cash drawer accuracy
- Sales-oriented
- Suggestive selling
- Product recommendations
- Customer relationship building
- Customer service
- Detail-oriented
- Working under pressure
- Adaptability
- Communication skills
Timeline
Cashier
Food City
06.2023 - 10.2023
Cashier
The Home Depot
06.2017 - Current
Medical Billing and Coding - Associate of Applied Science -
Penn Foster Career School
Criminal Justice - Bachelor of Science -
Grand Canyon University
Administrative Medical Assistant - Associate of Applied Science -
Ultimate Medical Academy (Online)