Felicia Wright
Citrus Heights,CA
Summary
Compassionate leader with extensive experience in client care and team supervision. Demonstrates strong communication and organizational skills. Committed to creating secure environments and enhancing client engagement through effective strategies.
Overview
12
12
years of professional experience
Work History
Provider
Sacramento County IHSS
Sacramento, CA
02.2020 - Current
- Organized and prioritized tasks to meet service goals efficiently.
- Provided personalized care and support for clients in daily living activities.
- Administered medications according to prescribed schedules and instructions.
- Coordinated client transportation for appointments and social activities to enhance engagement and well-being.
- Assisted clients with meal preparation and provided nutritional guidance to support health and wellness.
- Educated families on safety precautions for disabled or elderly at home to promote a secure living environment.
- Collaborated with multidisciplinary team members to ensure quality care delivery.
- Recorded client progress notes regularly to track status and challenges.
Lead FSA
Heritage Community Credit Union
Folsom, California
08.2017 - 10.2019
- Managed daily operations of banking branch, ensuring seamless functionality and service delivery.
- Supervised and trained staff to elevate customer service standards.
- Reviewed financial reports and compliance documents for accuracy and regulatory adherence.
- Coordinated marketing initiatives promoting new banking products and services, increasing customer awareness.
- Established relationships with local businesses, enhancing community engagement and driving local support.
- Resolved customer inquiries efficiently while maintaining high service quality.
- Created and maintained a positive work environment, fostering team collaboration.
- Prepared monthly operational reports for corporate review, ensuring compliance and transparency.
BSO III
West America Bank
Rancho Cordova, California
02.2015 - 08.2017
- Managed daily branch operations and upheld customer service standards.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Supervised tellers during peak hours, providing support for operational needs.
- Conducted regular performance meetings with staff to clarify objectives and align on goals.
- Implemented process improvements that streamlined client account management.
- Coordinated with compliance teams to ensure regulatory adherence and effective risk management.
- Developed training materials for new employees emphasizing service excellence.
- Analyzed customer data to identify trends, informing strategies for sales enhancement.
Education
Certificate -
CPS State of California Notary Public
Roseville, CA04-2018
Some College (No Degree) - General Studies
American River College
Sacramento, CAHigh School Diploma -
Oakmont High School
Roseville, CA06-2005
Skills
- Medication administration
- Client assessment
- Care coordination
- Nutritional guidance
- Progress documentation
- Client outcome tracking
- Regulatory compliance
- Effective communication
- Team supervision
- Staff training
- Time management
- Work prioritization
- Adaptability
- Problem-solving
- Multitasking
- Community engagement
- Conflict resolution
- Organizational skills
Timeline
Provider
Sacramento County IHSS
02.2020 - Current
Lead FSA
Heritage Community Credit Union
08.2017 - 10.2019
BSO III
West America Bank
02.2015 - 08.2017
Certificate -
CPS State of California Notary Public
Some College (No Degree) - General Studies
American River College
High School Diploma -
Oakmont High School