Felicia Zepp
Mechanicsburg,PA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
15
15
years of professional experience
Work History
Certified Medical Assistant
UPMC Pinnacle
Enola, PA
06.2014 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Bartender
Kamionka Entertainment
Mechanicsburg, PA
12.2008 - 11.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Associate of Applied Science -
McCann School of Business And Technology
Pottsville, PA12-2013
Skills
- Medical Terminology
- Clinical applications
- HIPAA Compliance
- Inventory and supply management
- Patient Assessments
- Payment Collection
- Specimens collection and processing
- Patient documentation
- Patient Scheduling
- Vital Sign Monitoring
- Phlebotomy
- Data Entry
- Procedure Assistance
- Conflict resolution abilities
- Human anatomy and physiology
- Professional Bedside Manner
Affiliations
- All-star cheerleading coach
- Hiking
Timeline
Certified Medical Assistant
UPMC Pinnacle
06.2014 - Current
Bartender
Kamionka Entertainment
12.2008 - 11.2019
Associate of Applied Science -
McCann School of Business And Technology
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