Felicia Hunter
Tulsa,OK
Summary
Case manager with extensive experience in remote and field-based assessments. Expertise in long-term services and supports, including intake screenings, support plan development, and case closure. Proven track record of enhancing healthcare access and delivering culturally responsive care to improve community health outcomes. Strong documentation skills and adaptability in autonomous roles, effectively managing diverse patient needs and emergent cases.
Overview
7
7
years of professional experience
Work History
State Certified Advantage Case Manager
Eton Home Health Care
08.2025 - 02.2026
- Conducted intake screenings and referrals to assess ADvantage eligibility and service requirements.
- Completed assessments, reassessments, and annual evaluations per program regulations.
- Developed individualized support plans, updating them based on condition or service changes.
- Executed quarterly monitoring contacts and monthly in-person visits based on member risk levels.
- Maintained accurate documentation in state-prescribed systems while working remotely.
- Monitored service delivery, including prior authorization requests (PAR).
- Ensured confidentiality of member information in compliance with UHG and state standards.
- Detected and documented instances of suspected abuse and neglect for further investigation.
- Assessed client needs and developed individualized care plans.
- Coordinated with healthcare providers to ensure comprehensive service delivery.
- Monitored client progress and adjusted care plans regularly.
- Assisted individuals with eligibility for available benefits.
State Certified Advantage Case Manager
Cornerstone Home Healthcare Resources
12.2024 - 04.2025
- Conducted intake, assessments, and reassessments for ADvantage members to ensure appropriate care and support.
- Executed home visits and quarterly monitoring to assess service effectiveness and enhance member well-being.
- Revised support plans and assessment tools to align with changes in member condition or service needs.
- Ensured accurate documentation and timely submission of progress notes and billing units.
- Coordinated with interdisciplinary teams and external agencies to support member needs.
- Reported suspected mistreatment or safety concerns per mandatory reporting guidelines.
State Certified Advantage Case Manager
Complete Home Care
10.2023 - 11.2024
- Completed admissions, assessments, and annual face-to-face reassessments to identify and address client needs effectively.
- Conducted quarterly monitoring and semi-annual in-person visits to evaluate client progress and adjust care plans as necessary.
- Ensured compliance with ADvantage Program rules and agency policies.
- Documented all case management activities in state-approved systems.
- Collaborated with supervisors and partner agencies to coordinate services and maintain continuity of care for clients.
Case Management Supervisor / State Certified Advantage Case Manager
Elara Caring
02.2019 - 10.2023
- Supervised case managers, trained team on best practices, and enhanced overall performance.
- Facilitated case conferences and collaborated with Regional Director to address complex cases effectively.
- Conducted assessments, reassessments, and support plan development for ADvantage members.
- Conducted home visits and assessed member health and welfare to ensure safety and compliance.
- Ensured accurate, timely, and complete documentation in compliance with program requirements.
- Reported suspected abuse, neglect, or exploitation per state guidelines.
- Coordinated care plans with healthcare providers and community resources.
- Trained staff on compliance with regulations and best practices.
- Reviewed case files for accuracy and completeness regularly.
- Facilitated team meetings to discuss cases and share insights.
- Monitored staff performance and provided constructive feedback consistently.
Direct Care Experience (CNA/HHA / Hospice)
- Supported hospice clients with compassion and dignity, ensuring adherence to care plans for optimal comfort and support.
- Provided assistance with ADLs, medication reminders, and daily support to enhance quality of life for elderly and disabled individuals.
- Monitored and documented changes in health, behavior, and mood, ensuring timely reporting of concerns to improve client care.
- Provided memory-care support for individuals with cognitive decline.
- Collaborated with various facilities and agencies to provide comprehensive care.
Owner
Saylor Marie's 2nd Chance Rescue & Rehab
- Rescued and rehabilitated animals impacted by domestic violence situations.
- Coordinated veterinary care, foster placements, and community outreach initiatives.
- Managed daily operations of animal rescue and rehabilitation services.
- Coordinated volunteer schedules and training sessions for animal care.
- Developed partnerships with local veterinarians for medical support services.
Education
Bachelor of Science - Criminology
University of Oklahoma
Norman, OK04-2016
Associate of Arts - Criminology
Tulsa Community College
Tulsa, OK12-2011
Skills
- Intake assessments
- Risk assessment
- Crisis intervention
- Service coordination
- Support plan monitoring
- Authorization compliance
- Performance documentation
- Field service delivery
- Face-to-face visits and health monitoring
- Travel case management
- Resource development and supervisory leadership
- Time management and goal setting
- Mandatory reporting
Timeline
State Certified Advantage Case Manager
Eton Home Health Care
08.2025 - 02.2026
State Certified Advantage Case Manager
Cornerstone Home Healthcare Resources
12.2024 - 04.2025
State Certified Advantage Case Manager
Complete Home Care
10.2023 - 11.2024
Case Management Supervisor / State Certified Advantage Case Manager
Elara Caring
02.2019 - 10.2023
Direct Care Experience (CNA/HHA / Hospice)
Owner
Saylor Marie's 2nd Chance Rescue & Rehab
Bachelor of Science - Criminology
University of Oklahoma
Associate of Arts - Criminology
Tulsa Community College