Summary
Overview
Work History
Education
Skills
Training
Timeline
Hi, I’m

Becca Boyer

Snohomish,WA
Becca Boyer

Summary

10+ Years’ experience working with diverse populations, cultures, ethnicities, and economic backgrounds including vulnerable individuals and families who are experiencing homelessness Understanding and knowledge of substance use disorder assessments and mental health assessments and help clients navigate access to these services Utilizing Trauma-Informed care and De-Escalation practices when responding to crisis intervention Showing and communicating empathy, identifying, and reading non-verbal behaviors, and actively listening to client’s needs Experienced in identifying co-occurring mental health and substance use disorder Navigate and Established connections with facilities offering treatments and stabilization opportunities for clients exhibiting modalities, including detox, impatient for mental health and Substance Use Disorder, Recovery programs, shelters, housing, and addiction support community Education and Employment Navigation for Family Treatment Drug court through Snohomish County Superior court; navigated services such as housing resources, education and training programs, various community support resources, and employment. Experience completing housing intakes within correction facilities, working closely with Snohomish County Public Defender Association office on the TOP Transitions program to close the gap between incarceration and housing Understand the importance and encourage and foster strength-based, client-driven, recovery-focused treatments Strong understanding of the Recovery Communities in Snohomish County and access to support systems Strong working relationships with internal and external programs including HEN, Veterans Service Officers, Opioid Outreach Specialist, Embedded Social Workers, Department of Child, Youth, and Family Services, Everett Gospel Mission, various SUD treatment providers, Carnegie Resource Center, and the Diversion Center Completing housing intakes, connecting with clients while in impatient treatment facilities such as Holman Recovery Center Educate providers on Coordinated Entry processes, definition of literally homeless, and provided community resources for patients Appropriately advocate for clients’ needs, communicate effectively and efficiently with the ability to convey information according to the needs of the client for program navigation purposes Completion of trainings including De-escalation, Narcan, Motivational Interviewing, Fair Housing Training and Trauma-Informed, Disability Justice Approaches to Service, and Chronic Homelessness documentation Complete tasks in a timely manner using logic and reasoning to assess information, evaluate before deciding Deliver a concise service plan to document significant changes in the client's situation and Identifying appropriate resources needed

Overview

17
years of professional experience

Work History

Snohomish County Human-Aging and Disabilities

Aging and Disability Case Manager
12.2024 - Current

Job overview

  • Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
  • Assisted clients in identifying suitable vocational rehabilitation opportunities, maximizing their potential for reintegration into the workforce.
  • Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
  • Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
  • Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
  • Participated in ongoing professional development courses to stay abreast of industry trends and best practices in disability case management.
  • Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
  • Maintained strong relationships with community resources, connecting clients with essential services to aid in their recovery process.
  • Implemented an efficient system for tracking client milestones, ensuring timely interventions and follow-ups when necessary.
  • Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction.
  • Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
  • Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.

Snohomish County Office of Housing and Community Services

Community Services Counselor
03.2019 - Current

Job overview

  • Interview clients, consult professional sources to identify problems, assess client needs, gather information regarding eligibility for various programs and fully understand with the client’s needs.
  • Assists clients with accessing services and programs throughout Snohomish County; identifying community partner agencies and ensuring appropriate referral process, monitors and measure' client progress.
  • Guidance and emotionally support clients in understanding and overcoming barriers to housing, assists clients in resolving SUDs, MH and other barriers that may have led to housing problems and crisis situations.
  • Actively engaged with community partners and service providers to ensure the understanding of any changes within social and health service programs and agencies.
  • Keep informed of services available and develop new resources; keeps informed about new developments and techniques in counseling, guidance, and housing.
  • Maintains detailed case records; prepares required reports, forms, documents, and grant requests; operates personal computer to record data, write reports, and prepare other written materials.
  • Responds to telephone and written requests for information from potential clients, government agencies, other county departments, human service providers, and the public.

City of Seattle

Employment Counselor
11.2015 - 02.2019

Job overview

  • Hire job seekers as temp employees; follow all hiring practices and policies.
  • Ensure new hire and desperation paperwork is accurate.
  • Ensure one Individuals are legally entitled to work in the U.S.
  • Maintain excellent communication between crew leads and clients.
  • Perform outreach to local employers to gain understanding of their needs in potential employees.
  • Input accurate data into internal tracking system.
  • Assist clients one-on-one with creating a comprehensive resume.
  • Coordinate new hire orientation.
  • Approve timecards and input hours for employees.
  • Maintain client files according to policy.
  • Assist participants and/or students enter employment.

Workforce Development Council of Snohomish County

Education and Employment Navigator
06.2012 - 06.2015

Job overview

  • Conducted employer outreach and actively research potential job opportunities to assist participants and/or students enter employment.
  • Navigation services for programs such as Air Washington, CATCH (Creating Access to Careers in Healthcare), and FDTC (Family Drug Treatment Court) through Snohomish County Superior Court.
  • Served as the United Way employee campaign manager for 2 consecutive years.
  • Selected to serve the Advisory Committee Board for Lutheran Community Services which included planning of the Arlington Community Resource center, assisting in creating bylaws and community resource lists for the center.
  • Direct one on one support to help individuals overcome barriers to employment.
  • Provided participants and/or students the individual program navigation and tracking needed to negotiate between instructional programs, supplemental instructional services, academic advisors, student services, and community resources including housing providers and community rehab employment providers to meet individual needs and/or goals.

WorkSource

Specialist III
05.2010 - 06.2012

Job overview

  • Supported customers with analyzing barriers to employment, needs for training, and formulating an appropriate job search strategy.
  • Identified job seekers need based off the Referral for Service screen through SKIES.
  • Referred customers to appropriate resources and tools.
  • Communicated clearly and concisely in both oral and written forms.
  • Facilitated working shops covering topics such as resume, interviewing, skills and abilities identification, commissioner approved training and training benefit applications.

Workforce Investment Act

Employment Specialist
03.2008 - 04.2010

Job overview

  • Completed approximately 20 quality initial assessments per week in SKIES.
  • Enrolled an average of 12 participants in the Workforce Investment Act program each month.
  • Maintained a caseload of over 100 customers per month providing services such as job matching, requesting support services, and locating community resources.
  • Kept accurate notes in SKIES as well as keep files up to date.
  • Responsible for creating Individual Employment Plans for each participant that identifies a customer's skill set, abilities, and barriers to assist in their placement into full time employment and training activities.
  • Placed approximately 7 job search participants into full time employment monthly.
  • Delivered services to participants of the Homeless Veterans Re-Housing Program to ensure stability and success in their housing and job search effort.

State of Washington -DCFS

Social Worker I
10.2008 - 12.2008

Job overview

  • Maintained professional relationships with service users, acting as guide and advocate for clients on case load.
  • Conducted interviews with service users and their families to assess and review the situation liaising with, and making referrals to other agencies.
  • Sustained accurate records and preparing reports for legal action.
  • Developed and reviewed service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
  • Referred clients to community resources for services such as job placement, financial assistance, and provide information, such as where to go and how to apply.

Education

Western Washington University
Everett, WA

B.A. from Human Services
08.2008

Skills

  • Healthcare navigation
  • Self-awareness
  • Homelessness support
  • Relapse prevention
  • Client advocacy
  • Motivational interviewing
  • Multicultural competence
  • Addiction recovery
  • Professional networking
  • Disability support
  • Career guidance
  • HIPAA
  • Mental health support
  • Care planning
  • Client needs assessment
  • Intake assessments
  • Building rapport
  • Crisis intervention techniques
  • Client records management
  • Substance abuse counseling
  • Life transitions
  • Skilled in intake interviewing
  • Peer counseling
  • Case management proficiency
  • Career counseling
  • Learning disability awareness
  • Social work
  • Community resources specialist
  • Needs assessment
  • Superior communication skills
  • Recovery support services
  • Case management and documentation

Training

  • De-escalation
  • Narcan
  • Motivational Interviewing
  • Fair Housing Training
  • Chronic Homelessness documentation
  • Trauma-Informed, Disability Justice Approaches to Service

Timeline

Aging and Disability Case Manager

Snohomish County Human-Aging and Disabilities
12.2024 - Current

Community Services Counselor

Snohomish County Office of Housing and Community Services
03.2019 - Current

Employment Counselor

City of Seattle
11.2015 - 02.2019

Education and Employment Navigator

Workforce Development Council of Snohomish County
06.2012 - 06.2015

Specialist III

WorkSource
05.2010 - 06.2012

Social Worker I

State of Washington -DCFS
10.2008 - 12.2008

Employment Specialist

Workforce Investment Act
03.2008 - 04.2010

Western Washington University

B.A. from Human Services