Tamra Dixon
Snohomish,WA
Summary
Dedicated and certified Pharmacy Technician (CPHT) with over 8 years of experience supporting pharmacists in diverse settings. Expertise in the refill authorization process and proficiency in high-volume, high-pressure environments, consistently delivering exceptional customer service through a patient-centered approach that prioritizes confidentiality. Recognized for strong collaboration skills and adaptability to changing demands, providing reliable support that enhances team efficiency. Committed to upholding high standards of professionalism and fostering positive relationships with patients and healthcare professionals, complemented by a solid background in medical record coding, front and back office assistance, and extensive retail customer service experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Pharmacy
06.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging with correct medication and quantity
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items while fostering positive relationships with both new and returning patients.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments when ask to
- Order medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintain a clean and organized work environment, adhering to health and safety standards.
- Promote patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Perform a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ensure patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Manage opening and closing duties for pharmacy.
Pharmacy Technician
Virginia Mason Hospital and Seattle Medical Center
12.2020 - Current
- Manage and triage over 175 requests via faxes, clinic requests, and patient requests.
- Assist pharmacists by submitting medication refills requests
- Works efficiently in Centrix to complete patient and pharmacy requests for medication refills.
- Glean patients medical records to ensure medication ordered/requested is valid and due to be ordered.
- Aided with the therapeutic changing in medications
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided exceptional customer service, resolving queries with professionalism in ways that patients will understand.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Technician
Rite Aid Pharmacy
08.2016 - 06.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patient to set up and/or to modify profiles to include current medications, drug allergies, health conditions and insurance details.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues when needed.
- Managed opening and closing duties for pharmacy.
- Performed wide range of pharmacy operations with strong commitment to accuracy and service quality.
Education
Associate of Science - Medical Records (Health Information Technology)
Idaho State University
Pocatello, ID05.2007
Skills
- Efficient issue resolution
- Active contribution to team efforts
- Patient privacy protection knowledge
- Analyzing and managing medication requests
- Proficient in manual and automated dispensing
- Medication ordering and inventory management
- Prescription processing and labeling
- Effective telephone communication
- Insurance billing and resolving third party rejections
- Proficient in managing multiple tasks
Certification
CPHT - Certified Pharmacy Technician (both State and National Certifications)
Timeline
Pharmacy Technician
Walgreens Pharmacy
06.2025 - Current
Pharmacy Technician
Virginia Mason Hospital and Seattle Medical Center
12.2020 - Current
Pharmacy Technician
Rite Aid Pharmacy
08.2016 - 06.2025
Associate of Science - Medical Records (Health Information Technology)
Idaho State University
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