Felicia M. Sims
Dallas,TX
Summary
Team-oriented Employee Trainer with substantial background in training and development. Skilled at identifying training needs and creating customized training solutions for different learners and groups. Proven track record of developing and implementing successful training strategies, utilizing both traditional and digital methods. Strong interpersonal skills and dedicated to establishing positive relationships with employees and stakeholders.
Overview
10
10
years of professional experience
Work History
CSA/Operations Training Specialist
American Airlines
01.2016 - Current
- Streamlined onboarding processes, reducing time-to-productivity for new hires in operational roles.
- Collaborated with management to assess organizational needs and develop customized training solutions tailored to individual roles, responsibilities, and objectives.
- Identified skills gaps within the workforce, designing targeted training programs to address these areas and enhance overall productivity.
- Reduced employee turnover through effective training initiatives that improved performance, job satisfaction, and overall understanding of company processes.
- Served as a subject matter expert for operations-related topics during internal meetings, providing guidance on best practices in process improvement strategies.
- Established strong working relationships with key stakeholders across the organization through regular communication, collaboration, and alignment on shared objectives related to operational excellence.
- Enhanced overall productivity by executing regular skill gap analyses and implementing targeted training initiatives.
- Collaborated with cross-functional teams to develop cohesive learning strategies aligned with business goals.
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
- Drafted proposals to support collaboration and mutual understanding of goals among executives and employees.
Onboarding Mentor
American Airlines
01.2016 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Guided mentees through development programs, enhancing skills and knowledge in airline operations.
- Cultivated a supportive environment that encouraged open communication and collaboration.
- Enhanced mentee performance by providing personalized guidance and support.
- Monitored progress of mentees, identifying areas of improvement and adjusting mentorship approaches accordingly, and ensuring adherence to company policies and procedures.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
Union Representative
Communications Workers of America (CWA) Local 6001
01.2016 - Current
- Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
- Educated employees on union rights and benefits, ensuring informed decision-making.
- Collaborated with management to improve workplace policies and employee satisfaction.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
- Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.
- Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
- Supported the development of strong workplace policies by collaborating with management and employees.
- Provided guidance to fellow stewards in handling challenging situations or navigating difficult decisions within their roles as representatives of their peers.
Education
Bachelor of Arts - Cultural Anthropology
University of North Texas
Denton, TX05-2028
Skills
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Task Delegation
- Internal Communications
- Multitasking Abilities
- Classroom Management
- Learning Strategies
- Relationship Building
- Public Speaking
- Student-centered learning
Languages
Spanish
Beginner (A1)
English
Native or Bilingual
Timeline
CSA/Operations Training Specialist
American Airlines
01.2016 - Current
Onboarding Mentor
American Airlines
01.2016 - Current
Union Representative
Communications Workers of America (CWA) Local 6001
01.2016 - Current
Bachelor of Arts - Cultural Anthropology
University of North Texas