Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Felicia Quezada McMaster

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Providing companionship and direct assistance to cognitively impaired clients. Capable pharmacy team member proficient in assisting with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals. Good relationship-building and multitasking skills.

Overview

8
8
years of professional experience

Work History

Resident Care Aide

Marbridge Foundation
08.2021 - 09.2023
  • Maintain residents hygiene
  • Monitor and document daily living tasks
  • Dispense and supervise patient's medications and treatments
  • Proper documentation of medical and behavioral needs
  • Kept practices and activities in compliance with licensing requirements.
  • Fostered a positive working environment by facilitating open communication between team members and resolving conflicts in a timely manner.
  • Enhanced resident care quality by implementing and maintaining comprehensive care plans.
  • Covered for other shifts in event of staff call-outs or absences.

Medical Assistant

Central Dermatology And Aesthetics
04.2021 - 08.2021
  • Sanitized, restocked/organized exam rooms and medical equipment
  • Submit and authorize prescriptions and Prior authorizations
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant

Inspire Family Health
01.2021 - 03.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Pharmacy Technician

Walmart Pharmacy
11.2017 - 07.2020
  • Customer service
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.

Pharmacy Technician

CVS Pharmacy
01.2016 - 10.2017
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

Education

Medical Assistant Program -

Southern Career Institute
Austin, TX
03.2021

Pharmacy Technician Program -

Southern Career Institute
Austin, TX
09.2015

Skills

  • Compassionate Caregiving
  • Patient Care
  • Medical record documentation
  • Personal Hygiene Assistance
  • Time Management
  • Attention to Detail
  • HIPAA Compliance
  • Recording vital signs
  • Patient Assessments
  • Medical Terminology
  • Behavior redirection

References

  • Marcus Mercer - Marbridge Foundation

   Vice President of Operations

      512 845 7475

 MMercer@marbridge.org


  • Zachary Lynch - Marbridge Foundation

 Weekend Shift Supervisor

 832 232 1180

 zlynch@marbridge.org


  • Mary Jane Powers - Marbridge Foundation

 Assistant Director

  512 470 2859


  • Lidija Balic - Central Austin Dermatology and Aesthetics

Vocational Nurse, Esthetician, and Lazer specialist

 512 363 7844


  • Joel Adame - Walmart Pharmacy (Buda, Texas)

 Pharmacist PHD

 281 507 7942

Timeline

Resident Care Aide

Marbridge Foundation
08.2021 - 09.2023

Medical Assistant

Central Dermatology And Aesthetics
04.2021 - 08.2021

Medical Assistant

Inspire Family Health
01.2021 - 03.2021

Pharmacy Technician

Walmart Pharmacy
11.2017 - 07.2020

Pharmacy Technician

CVS Pharmacy
01.2016 - 10.2017

Medical Assistant Program -

Southern Career Institute

Pharmacy Technician Program -

Southern Career Institute

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Felicia Quezada McMaster