TERESITA MENDOZA
210 LIVINGSTON ROAD,PA
Summary
Professional care provider with extensive experience in delivering compassionate and effective support to residents. Strong team collaborator, adaptable to changing needs, and consistently focused on achieving results. Skilled in personal care assistance, medication administration, and promoting safe living environment. Reliable, patient, and dedicated to enhancing quality of life for residents
Diligent RESIDENT CARE AIDE with background in providing compassionate care to residents in assisted living environments. Expertise in daily living assistance, developing positive relationships with residents, and maintaining safe, clean environment. Demonstrated effective communication and problem-solving skills in team-oriented setting. Experienced with assisting residents in daily activities, including personal hygiene and mobility support. Utilizes effective communication and empathy to enhance resident well-being and comfort. Track record of maintaining safe and clean environment while promoting positive living experience
SENIOR PROFESSIONAL NURSING ASSISTANT with 10 years of experience in healthcare. Skilled in providing assistance with daily living, physiotherapy support, mental stimulation and occupational therapy. Background in both facility and private care environments.
COMPASSIONATE CAREGIVER offers 2 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Overview
18
18
years of professional experience
Work History
RESIDENT CARE AIDE
PROVIDENCE POINT
PITTSBURGH, Pennsylvania
08.2025 - 10.2025
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes in health to nursing staff.
- Maintained clean and organized environment to promote resident well-being.
- Documented care provided and updated resident records accurately.
- Engaged residents in social activities to enhance emotional support and community interaction.
- Provided compassionate communication, fostering trust and rapport with residents and families.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Followed nutritional plans to prepare optimal meals.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around facility.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout process.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.
- Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within industry standards.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
CARE MANAGER
SUNRISE SENIOR LIVING MGT
PITTSBURGH, PA
05.2023 - 04.2025
- Assisted in developing care plans based on individual client needs and preferences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
- Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
SENIOR PROFESSIONAL NURSING ASSISTANT/MENTOR
UPMC/ASBURY HEIGHTS
PITTSBURGH, Pennsylvania
04.2013 - 03.2023
- Assisted nursing staff with patient care and daily activities to enhance overall patient comfort.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Documented patient information in electronic health records to ensure accurate communication among caregivers.
- Facilitated mobility and physical therapy exercises for patients, promoting recovery and independence.
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient needs.
- Trained new nursing assistants on protocols, procedures, and best practices in patient care delivery.
- Mentored junior nursing assistants in patient care techniques and best practices.
- Developed training materials to enhance onboarding processes for new staff members.
- Implemented quality assurance measures to improve patient satisfaction scores.
- Conducted performance evaluations and provided constructive feedback to team members.
- Collaborated with healthcare professionals to establish care plans tailored to individual patients.
- Assisted nurses with wound care management, ensuring proper hygiene practices were followed for faster healing rates.
- Strengthened relationships between patients, families, and healthcare teams through active listening skills during difficult conversations or concerns.
- Supported the nursing team during emergencies by remaining calm and executing tasks promptly, contributing to positive patient outcomes.
- Fostered respectful relationships with colleagues from diverse backgrounds, promoting a collaborative work environment conducive to efficient care delivery.
- Minimized instances of patient falls or injuries by consistently conducting risk assessments and implementing appropriate interventions for high-risk individuals.
- Promoted a safe and clean environment through diligent infection control practices and adherence to facility policies and procedures.
- Increased staff efficiency by mentoring new nursing assistants in proper techniques for lifting, transferring, and positioning patients safely.
- Expedited mealtime preparations with attention to dietary restrictions by collaborating efficiently with food service staff members.
- Optimized time management strategies when completing assigned tasks under pressure without compromising quality of care provided to residents.
- Upheld strict confidentiality guidelines regarding sensitive patient information according to HIPAA regulations throughout documentation processes and interpersonal communications within the healthcare setting.
- Improved patient comfort levels by assisting with daily living activities such as bathing, dressing, grooming, and toileting.
- Enhanced patient care by providing compassionate and individualized assistance to each resident.
- Maximized patient satisfaction ratings by effectively addressing their emotional needs while remaining empathetic yet professional at all times.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 80+ residents under long-term care.
SALES AND MERCHANDISING SPECIALIST
MACYS HOLDINGS MGT
Pittsburgh, Pennsylvania
05.2010 - 02.2013
- Analyzed market trends to optimize product assortments and improve sales performance.
- Collaborated with cross-functional teams to execute promotional displays and seasonal campaigns.
- Managed inventory levels, ensuring product availability while minimizing excess stock.
- Trained and mentored junior staff on merchandising best practices and visual presentation standards.
- Conducted competitive analysis to identify opportunities for differentiation in product offerings.
- Arranged merchandise in alignment with store planogram.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Communicated merchandising needs to store manager.
- Streamlined in-store processes by implementing efficient merchandise receiving, processing, and replenishment systems.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Maintained product inventory and reordered items.
- Boosted team performance through training sessions on visual merchandising techniques and best practices.
- Coordinated special events or promotions to drive foot traffic into the store, resulting in increased revenue generation.
- Increased efficiency in stocking shelves by developing an organized system for merchandise handling during peak business hours.
- Tracked and recapped key item performance.
- Educated employees on new merchandise during seasonal workshops.
- Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
- Negotiated prices, discount terms, and transportation arrangements.
- Worked with managers and advertising directors to optimize promotions.
- Maintained clean store by returning items to proper places.
- Led merchandise selection, pricing, planning and marketing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Supplied daily support to buyer and assistant buyer.
- Increased sales by implementing strategic merchandising plans and product displays.
- Achieved consistent store appearance through meticulous attention to detail while arranging product displays and maintaining visual standards.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Managed and maintained purchase orders and invoices.
- Researched and identified new suppliers and vendors.
SALES AND MERCHANDISING ASSOCIATE
BURLINGTON COAT FACTORY
Pittsburgh, Pennsylvania
10.2008 - 03.2010
- Assisted in creating visually appealing displays to enhance customer engagement and drive sales.
- Developed promotional plans in alignment with marketing initiatives to boost seasonal sales performance.
- Improved product visibility by creating eye-catching merchandise displays.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Trained new merchandising associates on company standards, guidelines, and best practices.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Boosted sales through effective cross-merchandising techniques and strategies.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Collaborated with store team to execute promotional events and seasonal displays, driving sales growth.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Picked and packed order items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Managed timely and effective replacement of damaged or missing products.
- Worked with customers to pack items according to specific desires and requirements.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted store customers and discussed needs.
- Checked product levels and recommended new purchases.
- Interacted with guests in friendly and knowledgeable way.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted customers and directed to requested products.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
RECEIVABLE CHECK PROCESSOR
PNC FINANCIAL SERVICES
Pittsburgh, Pennsylvania
02.2008 - 04.2008
- Processed high volumes of checks with accuracy and attention to detail.
- Utilized advanced check processing software for efficient workflow management.
- Collaborated with team members to streamline processing operations and reduce errors.
- Conducted quality control audits to ensure adherence to operational standards.
- Led initiatives to optimize check processing efficiency, resulting in reduced turnaround times.
- Ensured accuracy in data entry, resulting in fewer discrepancies and quicker resolution of issues.
- Supported cross-training efforts within the team, learning additional roles to provide backup support when necessary.
- Performed deposit processing functions and reconciled out-of-balance conditions.
- Developed a keen attention to detail, allowing for quick identification of discrepancies and ensuring accurate check processing.
- Organized filing systems for easy access to historical transaction information, simplifying the research process for audits or investigations as needed.
- Managed high volumes of daily transactions, ensuring timely completion and minimizing delays for customers.
- Adhered to all regulatory guidelines and internal policies during check processing operations, maintaining compliance at all times.
- Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
- Verified cash settlements accuracy and transferred funds to appropriate vaults.
- Met established deposit processing productivity standards.
- Contributed to a positive work environment, fostering collaboration among team members to achieve shared goals.
CLERK/MAILHANDLER
US POSTAL SERVICE (USPS)
PITTSBURGH, Pennsylvania
12.2007 - 01.2008
- Maintained accurate data entry in company databases for seamless information retrieval.
- Oversaw daily operations, ensuring compliance with company policies and quality standards.
- Analyzed operational workflows, identifying areas for improvement to enhance overall efficiency.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Optimized office space usage, arranging workstations to maximize productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Monitored inventory levels of mailing supplies, initiating reorders as necessary for uninterrupted operations.
- Implemented improvements in sorting techniques, enhancing overall efficiency in mail processing.
- Ensured compliance with postal regulations and safety standards during all operational activities.
- Supervised daily operations, facilitating effective communication among team members for optimal performance.
- Analyzed workflow processes to identify bottlenecks, recommending solutions to enhance productivity and reduce delays.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Coordinated with transportation teams to ensure smooth transition of mail for delivery.
- Provided exceptional service, guiding customers on postal services and regulations.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
Bachelor of Science - POST SECONDARY ACADEMIC DEGREE
UNIVERSITY OF THE EAST
MANILA, PHILIPPINES06.1976
Skills
- MENTORSHIP - MENTOR AT UPMC/ASBURY HEIGHTS FROM 04/2018-2019 ON SENIORS MEMORY CARE
- COMPUTER LITERATE (WORD)
- Compassionate caregiving
- Bathing assistance
- Vital signs monitoring
- Grooming assistance
- Patient care
- Dressing assistance
- Dementia care
- Personal hygiene assistance
- Social interaction
- Meal preparation
- ADL support
- Meal planning
- Mobility assistance
- Nutrition monitoring
- Laundry services
- Emergency response
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- [Area of certification] Training - Providence Point
- [Area of certification], UPMC/ASBURY HEIGHTS
- 04/2013 - 03/2023
Accomplishments
- Achieved direct patient care through effectively helping with Elderly Residents.
- Resolved product issue through consumer testing.
- Achieved team building by completing mentorship with accuracy and efficiency.
- Supervised team of 2 years as a Mentor for staff members.
- Achieved data base care by introducing reports to digital device.
Languages
English
Professional Working
Interests
Dancing, summer activities
Timeline
RESIDENT CARE AIDE
PROVIDENCE POINT
08.2025 - 10.2025
CARE MANAGER
SUNRISE SENIOR LIVING MGT
05.2023 - 04.2025
SENIOR PROFESSIONAL NURSING ASSISTANT/MENTOR
UPMC/ASBURY HEIGHTS
04.2013 - 03.2023
SALES AND MERCHANDISING SPECIALIST
MACYS HOLDINGS MGT
05.2010 - 02.2013
SALES AND MERCHANDISING ASSOCIATE
BURLINGTON COAT FACTORY
10.2008 - 03.2010
RECEIVABLE CHECK PROCESSOR
PNC FINANCIAL SERVICES
02.2008 - 04.2008
CLERK/MAILHANDLER
US POSTAL SERVICE (USPS)
12.2007 - 01.2008
Bachelor of Science - POST SECONDARY ACADEMIC DEGREE
UNIVERSITY OF THE EAST