Felicite Gahimbare
Sioux Falls,SD
Summary
Proven warehouse worker with a track record of enhancing team productivity and efficiency at Amazon. Mastered packaging, labeling, and pallet jack handling, alongside fostering strong team cohesion. Demonstrated ability to reduce order processing times significantly, ensuring meticulous attention to detail and clear communication. Skilled in Microsoft Excel and adept at creating a safe, organized work environment.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon
Sioux Falls, SD
03.2023 - Current
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as Number pounds.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
Warehouse Worker
MedVantx
Sioux Falls, SD
01.2023 - 03.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Consistently lifted materials weighing as much as Number pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Reduced waste, implementing recycling procedures for packaging materials.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Collector
NCB Management Services Inc.
Sioux Falls, SD
07.2022 - 02.2023
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Trained new team members on scripts, company services, and collection strategies.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Evaluated, researched and resolved discrepancies.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Negotiated to collect balance in full.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Production Worker
Smithfield
Sioux Falls, SD
06.2016 - 07.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
CNA
Good Samaritan Society
Sioux Falls, SD
09.2014 - 06.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
High School Deploma -
Lincoln High School
Sioux Falls, SD05.2013
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Warehouse Safety
- Clear Communication
- Attention to Detail
- Problem-Solving
- Sorting and Labeling
- Pallet Jack Handling
- Punctual and Dependable
- Order Fulfillment
- Storage Organization
- Health and Safety Regulations
- Hazardous Materials Handling
- Microsoft Excel
Timeline
Warehouse Worker
Amazon
03.2023 - Current
Warehouse Worker
MedVantx
01.2023 - 03.2023
Collector
NCB Management Services Inc.
07.2022 - 02.2023
Production Worker
Smithfield
06.2016 - 07.2022
CNA
Good Samaritan Society
09.2014 - 06.2016
High School Deploma -
Lincoln High School