Feliciti Sauceda
Pearland
Summary
Enthusiastic and people-focused professional with over 7 years of experience in customer service, excelling in fast-paced environments. Skilled in multitasking and organization, alongside exceptional hospitality, fostering loyalty and enhancing team efficiency. Demonstrated ability to train new hires effectively, ensuring high standards of service.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
10.2021 - Current
- Created beverages tailored to customer preferences, ensuring a welcoming experience.
- Upheld cleanliness standards to ensure a secure working space.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Key Holder
Alex and Ani
10.2017 - 03.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Ensured a clean and organized merchandise floor including the back of house.
- Established positive interactions with customers to build rapport and promote long-term loyalty for increased sales.
Education
Associate Of Applied Business - Business Administration And Management
San Jacinto College
Houston, Tx05.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Adaptive and creative
- Exceptional customer service
- Hospitality service expertise
- New hire training
- Multitasking and organization
- Teamwork and collaboration
Accomplishments
Coming in second place for the Barista Championship of 2024, the assignment was to conduct a coffee tasting where I demonstrated the proper way to taste a cup of coffee in a more in depth manner to ensure you gather all tasting notes. It was a close decision and the experience was very knowledgeable.
Timeline
Barista
Starbucks
10.2021 - Current
Key Holder
Alex and Ani
10.2017 - 03.2020
Associate Of Applied Business - Business Administration And Management
San Jacinto College
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