Felicitie Mendoza
Kennewick
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer issues.
Overview
9
9
years of professional experience
Work History
Bilingual member connection specialist
HAPO Community Credit Union
Richland
09.2025 - Current
- Facilitated member account openings and service requests at Hapo community credit union.
- Assisted members with financial inquiries and provided product information.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Maintained accurate records of customer interactions and feedback.
- Identified needs of customers promptly and efficiently.
- Translated documents and communications in Spanish
Teller
Gesa credit union
Kennewick
03.2024 - 08.2025
- Managed cash drawer and balanced transactions daily.
- Assisted customers with account inquiries and service requests.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Followed up on requests from customers in a timely manner.
- Explained the features of various banking products available to customers.
Customer Retention Specialist
Senske Services
Kennewick
02.2023 - 01.2024
- Provided customer service support to retain customers and address any inquiries or complaints.
- Maintained records of all customer interactions and transactions in our system.
- Explained new products and services to customers.
- Re-established customers faith in our company by providing best retention offers available.
- Performed customer negotiations to reach a fair conclusion for both the business and the customer.
- Promoted customer retention by using exceptional interpersonal skills.
Office Assistant
Rendon Trucking LLC
Othello
07.2022 - 01.2023
- Organized, Created, and Sorted files.
- In charge of Creating and sending Invoices to Customers.
- Dispatched Drivers to drop off/ pick up locations.
- Minimal experience in bookkeeping.
Team Member
Burger King
Pasco
04.2022 - 07.2022
- Trained new team members are using approval, training, materials, and information.
- Worked hard to learn required tasks quickly.
- Received and made customer special orders.
- Handled cash & credit transitions quickly and efficiently.
- Maintained excellent levels of workplace cleanliness.
- Assisted customers with product selection and ordering process.
Meal Server
Bonaventure Assisted Living
Richland
05.2022 - 06.2022
- Explained specials to residents, offered suggestions and took orders for food and beverages.
- Arranged place settings with sanitized utensils and napkins.
- Sanitized, stocked, and set up between meals.
- Loaded and washed dished.
Team Member
Dairy Queen Grill & Chill
Pasco
02.2020 - 03.2022
- Trained new team members using approval, Training materials and information.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Stocked inventory.
- Learned opening and closing procedures.
- Resolved customer issues without interfering with management.
Teller/ Customer Representative
Gesa Credit Union
Pasco
10.2017 - 03.2020
- Company Overview: {CAMPUS BRANCH}
- Maintained knowledge of current promotions, exchange guidelines, Payment policies and security practices.
- Improved member service, wait times to mitigate complaints.
- Demonstrated excellent communication skills in resolving product and customer complaints.
- Developed strong customer relationships to encourage repeat businesses.
- {CAMPUS BRANCH}
Crew Member
Little Caesars
Pasco
06.2018 - 10.2018
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed payments on cash register and counted back bills and change.
- Organized and restocked supplies to support operations and team productivity.
- Served food quickly for positive guest experiences.
- Maintained high standards of customer service.
Education
High School Diploma -
Pasco Senior High
Pasco, WASkills
- Bilingual (Spanish)
- Customer Relationship Building
- Conflict and Complaint Resolution
- Verbal and Written Communication
- Specials Promotion and Upselling
- Typing
Timeline
Bilingual member connection specialist
HAPO Community Credit Union
09.2025 - Current
Teller
Gesa credit union
03.2024 - 08.2025
Customer Retention Specialist
Senske Services
02.2023 - 01.2024
Office Assistant
Rendon Trucking LLC
07.2022 - 01.2023
Meal Server
Bonaventure Assisted Living
05.2022 - 06.2022
Team Member
Burger King
04.2022 - 07.2022
Team Member
Dairy Queen Grill & Chill
02.2020 - 03.2022
Crew Member
Little Caesars
06.2018 - 10.2018
Teller/ Customer Representative
Gesa Credit Union
10.2017 - 03.2020
High School Diploma -
Pasco Senior High