Felicity Aragon
Bakersfield
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
7
7
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
Bakersfield, CA
09.2018 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained accurate records of client health and progress for care planning.
- Coordinated with healthcare professionals to implement personalized care strategies.
- Monitored medication schedules, ensuring timely administration and adherence.
- Developed engaging activities to promote physical and mental well-being for clients.
- Fostered strong relationships with clients, enhancing their emotional support systems.
- Improved operational efficiency by streamlining communication between caregivers and families.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Community Manager
Conam Management
Coalinga, CA
04.2024 - 09.2024
- Fostered community engagement through organized events and resident activities.
- Developed and maintained positive relationships with residents to enhance satisfaction.
- Coordinated maintenance requests and ensured timely resolutions for resident issues.
- Implemented communication strategies to improve information dissemination among residents.
- Trained and mentored new staff on community management best practices.
- Analyzed resident feedback to identify areas for improvement in community services.
- Oversaw monthly budget allocations for community programs and events planning.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Completed the property's data reports.
- Scheduled with vendors to get apartments ready for move-in in an organized and timely manner.
- Completed and submitted monthly invoices.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
Assistant Manager
Conam Management
Bakersfield, CA
05.2022 - 04.2024
- Coordinated daily operations to enhance team efficiency and service quality.
- Implemented process improvements to streamline workflows.
- Supported leasing processes by preparing documentation and conducting property tours.
- Coordinated property maintenance requests, ensuring timely resolution of issues.
- Implemented efficient filing systems for tenant applications and lease agreements.
- Collaborated with vendors to schedule regular property inspections and maintenance services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Assisted in training new employees on company policies and procedures.
- Analyzed customer feedback to identify areas for service enhancement and satisfaction improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized office environment to enhance the customer experience.
- Monitored monthly rent intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in managing tenant relations, addressing inquiries and concerns promptly.
Apartment Leasing Agent
Silver Starr Real Estate
Bakersfield, CA
06.2021 - 05.2022
- Assisted prospective tenants in property tours, showcasing amenities and unit features.
- Managed leasing paperwork, ensuring compliance with company policies and local regulations.
- Responded promptly to tenant inquiries, fostering positive relationships and enhancing customer satisfaction.
- Coordinated marketing efforts for vacant units, utilizing online platforms and social media strategies.
- Maintained accurate records of lease agreements and tenant correspondence through property management software.
- Collaborated with maintenance teams to address tenant concerns, ensuring timely resolutions for service requests.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
Education
No Degree - Radiology
Bakersfield College
Bakersfield, CAHigh School Diploma -
Shafter High School
Shafter, CA05-2018
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Strong communication skills
- Telephone and email etiquette
- Tenant issue resolution
- Relationship building and rapport
Languages
Spanish
Professional Working
Timeline
Community Manager
Conam Management
04.2024 - 09.2024
Assistant Manager
Conam Management
05.2022 - 04.2024
Apartment Leasing Agent
Silver Starr Real Estate
06.2021 - 05.2022
Caregiver
IHSS In Home Support Services
09.2018 - Current
No Degree - Radiology
Bakersfield College
High School Diploma -
Shafter High School