Felicity Barnett
Overview
6
6
years of professional experience
Work History
Member Success Specialist
OsteoStrong
10.2023 - Current
- Utilized CRM software to manage member accounts, sales, and scheduling
- Negotiated and closed sales with potential clients to increase membership count
- Provided a high-quality member experience throughout client's appointments
- Trained new employees on standard procedures and adherence to company policy
- Met strict time constraints while maintaining quality of experience and balancing multiple projects
Technology Project Manager
FIS Global
01.2020 - 06.2022
- Led project team and client through the full project lifecycle, including full implementation of eBanking solutions for several clients simultaneously
- Participated in FIS Associate Development Program and Mentorship program
- Communicated across departments and leadership to effectively work together to complete each project
- Reported and documented on project success criteria, testing, project milestones, and issues
- Navigated and resolved issues and obstacles to complete projects on time
- Demonstrated extensive understanding of project management principles, methods, and techniques
- Communicated effectively for client satisfaction and received positive feedback on client's surveys.
Management Consultant Intern
Clarus Consulting Group
05.2019 - 08.2019
- Researched and edited Needs Assessment for the Strategic Plan Development Project for $10.6 million Alabama Dept
- Of Early Childhood Education Preschool Development Grant
- Edited needs assessment, Alabama Department of Early Childhood Education grant project
- Conducted data analysis, theme identification based on over one hundred needs assessments
- Researched business development and best practice solutions for the organizational development training program
- Assisted with and participated in executive meetings and project focus groups and interviews.
Office Administrative Assistant
Raymond James
08.2018 - 02.2019
- Responsible for completion of bond and investment strategy reports
- Utilized Excel to build stock momentum data for research and other reports
- Proofread reports and documents.
Education
Bachelor of Science in Finance -
Mississippi College
Clinton, MS12.2019
Timeline
Member Success Specialist
OsteoStrong
10.2023 - Current
Technology Project Manager
FIS Global
01.2020 - 06.2022
Management Consultant Intern
Clarus Consulting Group
05.2019 - 08.2019
Office Administrative Assistant
Raymond James
08.2018 - 02.2019
Bachelor of Science in Finance -
Mississippi College