Tanya Gilbert

- Maintained membership databases and coordinated with internal teams to resolve account issues, fostering seamless workflows and improving member experience.

- Processed high volumes of student memberships, ensuring accuracy in account information and timely updates to enhance member satisfaction.

- Generated invoices, tracked payments, followed up on outstanding balances, and addressed billing inquiries to maintain financial accuracy and support member retention.

-Coordinated national survey initiatives and program operations through effective administrative support and data management.

• Verified and updated large contact datasets, ensuring records were complete and accurate.

• Conducted outreach via phone and email, assisted with reporting and data audits to enhance program leadership support.

• Delivered comprehensive administrative support, maintained detailed case records, and ensured timely and accurate documentation.
• Coordinated effective staff and client communications and streamlined office processes to enhance organization and responsiveness.
• Managed calendars, meetings, and travel support for child care advocacy staff.
• Prepared correspondence, reports, and meeting materials for nonprofit program teams.
• Routed calls, emails, and visitor inquiries with professional customer service.

• Responded to 100+ daily employee inquiries about payroll, benefits, scheduling, and leave policies.
• Accessed and updated confidential employee records using Workday, PeopleSoft, ADP, and Kronos; performed accurate data lookups to resolve employee inquiries.
• Assisted employees with benefits, FMLA, and leave-of-absence questions and escalated issues as appropriate.

• Managed 150-200 inbound and outbound calls daily, explaining available services and responding to member questions.
• Coordinated client scheduling for insurance-related services and programs and documented interactions accurately.
• Collaborated with clinical teams and handled sensitive information in accordance with privacy requirements.
• Scheduled telehealth appointments for coaching and therapy sessions
• Coordinated outreach with clinicians and care team staff
• Guided members through program enrollment and service expectations