Felicity Coleman
Milwaukee,WI
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
7
7
years of professional experience
Work History
Shift Leader Manager/Pizza Chef
Sal's Pizza Eastside
Milwaukee, WI
06.2021 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours and inventory movements.
- Adhering to company policies and health, safety and employment standards
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Cooked pizza, calzones and stromboli
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Wiped down counters and food prep stations using bleach and clean cloths.
Cashier/Sales Utility Clerk
Pick N Save
St.Francis , Wisconsin
05.2018 - 06.2021
- Kept work area clean, neat and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Learned Floral and Bakery positions and provided backup at key times.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI08.2020
Skills
- Interpersonal Skills
- Verbal and Written Communication
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Performance Motivation
- Workflow Optimization
- Customer Needs Assessments
- Inventory Optimization
Timeline
Shift Leader Manager/Pizza Chef
Sal's Pizza Eastside
06.2021 - Current
Cashier/Sales Utility Clerk
Pick N Save
05.2018 - 06.2021
High School Diploma -
South Milwaukee High School
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