Tyler Williams
Truckee,CA
Summary
Experienced retail and rental operations leader with a strong background in customer service, team motivation, and staff training. Skilled at keeping daily operations on track, resolving issues quickly, and maintaining efficient equipment and inventory management.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Rentals, Retail, and Demo
Boreal Ridge Coorporation
Soda Springs, CA
04.2023 - Current
- Coordinated staff schedules, coverage, and shift priorities to maintain service standards.
- Supervised daily operations, ensuring consistent workflow and timely task completion.
- Trained new team members on procedures, expectations, and quality requirements.
- Monitored inventory levels, resolved discrepancies, and supported replenishment activities.
- Resolved customer concerns promptly, preserving satisfaction and operational continuity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Demo Shop Supervisor
Boreal Ridge Coorporation
Soda Springs, CA
09.2022 - 04.2023
- Created a clean and organized shop floor that invited customers in.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Inspected ski damage, completed repair work, and applied wax to maintain equipment condition.
- Oversaw demo rental fleet equipment inventory, dispatch, and returns for demo readiness.
Lead Mountain Bike Technician
Boreal Ridge Coorporation
Soda Springs, CA
05.2022 - 09.2022
- Replaced chains, brake pads, cables, and worn drivetrain components.
- Tuned gears and adjusted brakes for smooth, reliable performance.
- Assembled new bikes and verified proper fit, torque, and alignment.
- Constructed new bikes and ensured proper fit, torque, and alignment.
- Managed rental fleet of mountain bikes, skateboards, scooters, and helmets for mountain bike and summer camp operations.
Wildland Firefighter
Fire Storm
Chico, CA
04.2019 - 08.2021
- Monitored fire behavior, weather shifts, and terrain hazards to support safe tactical decisions.
- Executed handline construction, mop-up, and flare-up suppression on active wildland incidents.
- Established firebreaks and defensible space to slow spread and protect structures.
- Operated chainsaws, hand tools, and pumps for clearing, cutting, and containment operations.
Education
High School Diploma -
Winters Wolfskill Continuation High School
WintersSkills
- Rental Operations
- Retail operations
- Ski equipment technician
- Bicycle maintenance specialist
- Equipment Management
- Inventory management
- Staff training and development
- Rental management
- Problem-solving
- Ski technician
- Bicycle technician
Timeline
Assistant Manager - Rentals, Retail, and Demo
Boreal Ridge Coorporation
04.2023 - Current
Demo Shop Supervisor
Boreal Ridge Coorporation
09.2022 - 04.2023
Lead Mountain Bike Technician
Boreal Ridge Coorporation
05.2022 - 09.2022
Wildland Firefighter
Fire Storm
04.2019 - 08.2021
High School Diploma -
Winters Wolfskill Continuation High School