Summary
Overview
Work History
Education
Skills
Timeline
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Felicity Davis

Decatur,GA

Summary

Driven Legal Assistant with 4-5 years of experience in Credit Repairs ,Divorces, Child arrangements. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at making sure the customers always come first.

Overview

6
6
years of professional experience

Work History

Paralegal Assistant

Legal4Less
03.2017 - Current
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Revised and finalized letters, briefs, and memos.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Prepared legal briefs, motions, and pleadings.

Personnel Shopper

Walmart
02.2020 - 07.2023
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Selected best-quality perishable items such as meat and produce.
  • Tracked substitutions and informed customers of changes.
  • Demonstrated speed and accuracy in order item selection.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Scanned each item's barcode before item's removal from shelf.
  • Stored perishable items in refrigerated area until customer's pickup.

Digital Team Lead

Walmart
12.2021 - 07.2022
  • Furnished feedback to associates on opportunities to enhance services provided to client.
  • Assessed team members' performance and provided motivational support.
  • Participated in task forces, strategic initiatives and collaboration opportunities with other business units.
  • Monitored client interactions utilizing quality monitoring system.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

No Degree - Radiologic Technology

Georgia Southern University
Statesboro, GA
01.2026

Skills

  • Manage Schedules
  • Practice Master
  • Database Management
  • Reading Comprehension
  • Legal Research
  • Goals and Performance
  • Microsoft Office
  • Problem-Solving
  • Customer Preferences
  • Food Preparation
  • Safety Rules
  • Customer Care
  • Performance Goals

Timeline

Digital Team Lead

Walmart
12.2021 - 07.2022

Personnel Shopper

Walmart
02.2020 - 07.2023

Paralegal Assistant

Legal4Less
03.2017 - Current

No Degree - Radiologic Technology

Georgia Southern University

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Felicity Davis