Felicity Jaime
Bayonne,NJ
Summary
Dedicated sales leader for 4 years, eager to enhance my expertise within a dynamic and progressive organization seeking to elevate it's team. Committed to driving growth and achieving success through dedicated leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Success
Contently
New York, NY
04.2023 - Current
- Develop strong relationships with customers, acting as their primary point of contact. Understand their business goals, challenges, and needs to provide tailored solutions and support.
- Collaborate with customers to create success plans that align with their goals with the companies offering's.
- Define key milestones, metrics, and action plans to drive customer satisfaction and business outcomes.
- Track and analyze customer data, usage patterns, and feedback to measure effectiveness of customer success efforts. Prepare reports and presentations to communicate results to make a data-driven recommendations.
- Guide customers through the implementation and adoption process, ensuring a smooth transition and understanding of the product/service features and benefits.
Sales Account Executive
NICE.
Jersey City, NJ
04.2022 - 04.2023
- Identified new opportunities within existing accounts through cross-selling activities.
- Cross-collaborated with Marketing and Customer Success teams to ensure qualified leads and accounts.
- Led discovery calls, as well as full sales cycle onboarding with clients.
- Continued to research potential new customers, identified key decision makers, and contacted them to introduce product and services.
- Negotiated contracts with customers, ensuring that terms of sale were mutually beneficial.
- Developed presentations outlining product features and benefits for prospective customers.
Senior Sales Development Representative
NICE.
Jersey City, NJ
06.2021 - 04.2022
- Taking on leadership in my role, pivoted my promotion 8 months into the role.
- Onboarded new hire's and conducted training processes.
- Led discovery calls, as well as full sales cycle onboarding with clients.
- Continued to research potential new customers, ensuring that terms of sale were mutually beneficial.
- Developed presentations outlining product features and benefits for prospective customers.
Sales Development Representative
NICE.
Jersey City, NJ
11.2020 - 06.2021
- Focus on outreach, prospecting, responding, engaging and qualifying lead qualification.
- Inbound and outbound calling. Up to 150 calls per day.
- Contacting leads generated from Salesforce, email, call or social networks such as LinkedIn and Zoom Info. Qualifying them as prospects, educating prospects on products and services, and scheduling meetings prospects.
- Analyze pipeline data in Salesforce, including tracking. MQLs, SQLs, SALs, pipe progression.
- Generated a pipeline of $1 million and closed on $650,000 by Q4 selling SaaS.
Customer Service Representative
Sprint
Bayonne, NJ
04.2020 - 11.2020
- Resolved complex problems by working with other departments to provide solutions that meet customers need.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bronx Community College of The City University of New York
The Bronx, NY12-2019
Skills
- LinkedIn Sales Navigator
- ZoomInfo
- Zoom Engage
- Salesforce
- SalesLoft
- All Microsoft platforms, including Teams
- Outreach
- Hubspot
- Slack
Certification
- Digital Marketing & E-Commerce
Timeline
Customer Success
Contently
04.2023 - Current
Sales Account Executive
NICE.
04.2022 - 04.2023
Senior Sales Development Representative
NICE.
06.2021 - 04.2022
Sales Development Representative
NICE.
11.2020 - 06.2021
Customer Service Representative
Sprint
04.2020 - 11.2020
High School Diploma -
Bronx Community College of The City University of New York
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