Felicity Thompson
Conway,SC
Summary
Resourceful and dedicated college student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven successes managing multiple academic projects, extracurricular activities and professional responsibilities. Strong organizational and team collaboration skills with experience in improving processes.
Overview
4
4
years of professional experience
Work History
Hostess
Rams Head Shorehouse
04.2020 - 10.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Restaurant Busser
Rams Head Shorehouse
04.2020 - 10.2020
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Accounting Assistant
Nicholynn Advisors, LLC
06.2021 - Current
- Locations: Stevensville, Leonardtown
- Prepared reconciliations of accounts, prepared and posted journal entries, and processed payroll for clients
- Served as a helpful assistant to the owner and acted as a first point of contact for visitors and customers
- Brought forth innovative ideas about organizing systems and was recognized for my efforts
Education
Bachelor of Science - Business Management
Coastal Carolina University
Conway, SC05.2027
High School Diploma -
Leonardtown High School
Leonardtown, MD05.2023
High School Diploma -
College of Southern Maryland
Leonardtown, MD05.2023
Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Strong Organizational Skills
- Phone Inquiries
Extra Curricular Activities
- 2012 - 2022, Softball, Leonardtown, MD, 2019 -2022, Leonardtown High School JV Softball team, St. Mary's County Parks and Rec Little League, 2012 - 2020, St. Mary's County Parks and Rec All-Stars team, 2019, SOMD Ospreys and Bayside Blues travel teams for 2018 - 2020 and 2020 - 2021, respectively
- 2019 - 2023, Chorus, Leonardtown, MD, Spring and Winter concerts, Adjudication festivals
References
References available upon request
Hobbies And Interests
- Playing the guitar
- Traveling
- Baking
- Spending time with friends and family
Timeline
Accounting Assistant
Nicholynn Advisors, LLC
06.2021 - Current
Hostess
Rams Head Shorehouse
04.2020 - 10.2020
Restaurant Busser
Rams Head Shorehouse
04.2020 - 10.2020
Bachelor of Science - Business Management
Coastal Carolina University
High School Diploma -
Leonardtown High School
High School Diploma -
College of Southern Maryland
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