Felicity Tisdale
Las Vegas,NV
Summary
Compassionate caregiver with extensive experience at Pryor Falls, enhancing client independence and well-being through personalized support. Skilled in daily living assistance and emotional support, I excel in building strong relationships while maintaining a safe environment. Dependable and organized, I effectively manage time and prioritize tasks to ensure optimal care outcomes.
Overview
8
8
years of professional experience
Work History
Caregiver
Pryor Falls
Fresno, CA
06.2023 - 07.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
Customer Service Representative
Amazon
Fresno, CA
11.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica
Fresno, CA
05.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Deli Clerk
WinCo Foods
Fresno, CA
09.2016 - 05.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Education
Still Enrolled - Criminal Justice
Fresno City College
Fresno, CASkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- Team collaboration
Languages
English
Full Professional
Timeline
Customer Service Representative
Amazon
11.2023 - 01.2024
Caregiver
Pryor Falls
06.2023 - 07.2024
Customer Service Representative
Alorica
05.2018 - 08.2019
Deli Clerk
WinCo Foods
09.2016 - 05.2018
Still Enrolled - Criminal Justice
Fresno City College