Summary
Overview
Work History
Education
Skills
Certification
Leadership
Timeline
Generic

FELIP HUFF

Technology Trainer, Operations Trainer
Bowie,MD

Summary

Seasoned Technical Trainer with 10 years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with team to outline, process and provide resources to meet technical goals. Organized approach to streamlining and compiling complex documentation and instruction programs. Knowledgeable oversight and tracking of technology sector.

Overview

15
15
years of professional experience
1
1
Certification

Work History

TECHNICAL TRAINER II

RICOH USA
01.2015 - Current
  • Train internal and external end-users (customers) on company software and hardware Remote Office Management Schedule
  • Verify long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs, and language labs
  • Train and mentor new personnel hired to fulfill various roles
  • Liaise between executives and entry-level workers, facilitating smooth communication
  • Act as a second-tier technical resource for the helpdesk and answer technical questions
  • Cultivate customized curriculum and course content to address organizational technology training mandates
  • Compile IT training and assessment resources based on understanding of technical processes and skills-development needs

SUPERVISOR

RICOH USA
Northern Cambria, VA
01.2012 - 01.2015
  • Served as the day-to-day Supervisor for 13 employees
  • Handled formal contact with the customer daily in management services
  • Provided training on workflow and machine operations
  • Supervise the use of company materials and supplies to achieve shift profitability in cost of goods
  • Ensured quality of shift operations by maintaining compliance with audit goals and deadlines Meet quality and deadline standards by effective job scheduling practices
  • Supported workflow by holding direct reports accountable for quality and efficiency of their work
  • Interacted with sales department to help resolve issues concerning pricing, orders-in, and invoicing
  • Completed site reports and other paperwork on time and accurately Assist in completing month-end management reports

SITE SPECIALIST

RICOH USA
Washington, DC
01.2010 - 01.2012
  • Utilized IPRO for scanning, Summation for electronic filing uploads and labeling, and Adobe professional for tasks such as document merging, electronic tabbing, and document insertion
  • Complied with safe operating practices and assessed operational procedures against best practices
  • Performed all repair service on customer copier equipment
  • Maintained records for management reports and supply inventory
  • Calculated charges for jobs performed and maintained billing logs
  • Responded to and coordinated service calls
  • Delivered completed jobs to pre-determined customer locations within and outside of the site
  • Maintained daily meter and service logs Answered customer questions regarding status or feasibility of job requests

Education

Industry Certified - IT Technology Trainer

IT Technology Training
Washington, DC
05.2001 -

Skills

Management Skills

Training Skills

Assessment skills

Creativity and Innovation

Materials Preparation

Team Skills

Monitoring

Certification

CTT+, VCTT+, IT Fundamentals

Leadership

I am a leader with mission driven skillset, able to inspire and create systems of accountability to ensure task gets done on the team. I have the experience of Supervising a team of 16 people with a diversity of skillsets and culture and generational backgrounds. I am a strong communicator and I lead by example to ensure my team is confident in their skillsets and responsibility.

Timeline

CTT+, VCTT+, IT Fundamentals

12-2022

TECHNICAL TRAINER II

RICOH USA
01.2015 - Current

SUPERVISOR

RICOH USA
01.2012 - 01.2015

SITE SPECIALIST

RICOH USA
01.2010 - 01.2012

Industry Certified - IT Technology Trainer

IT Technology Training
05.2001 -

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FELIP HUFFTechnology Trainer, Operations Trainer