Tyler Griggs
Henderson
Summary
Finance professional with experience in leading and motivating a team of business professionals to help grow and expand customer relationships in order to maximize branch profitability. Solid managerial skills with emphasis on planning, organization and leadership, implementation, and management of operating and capital budgets.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Knowledge Delivery Technical Trainer II
Aristocrat Technologies Inc.
Las Vegas
03.2024 - Current
- Facilitated knowledge-sharing activities that streamlined departmental processes and enhanced client services.
- Leads customer-facing training for upgrades and new installations, supporting Operations teams in an integral role, to ensure that customers are equipped with the knowledge they need to successfully utilize Aristocrat’s Oasis suite of products.
- Supports and carries out technical onboarding activities for individuals new to the department, including creating and facilitating lab-based learning experiences based on an understanding of departmental processes and project checklists.
- Collaborated with Knowledge Delivery Trainers and Specialists to refine training delivery, ensuring alignment with the latest product releases and addressing content needs within the Knowledge Delivery team.
- Adapted to shifting project timelines and requirements by effectively managing priorities.
- Helps drive efforts to ensure consistency between learning experiences and daily roles and responsibilities within CXS Services and Support.
Trainer II | Customer Support and Financial Ops
Human Interest
Las Vegas
02.2023 - 01.2024
- Facilitated instructor-led training courses for Customer Support Associates, Benefits Processing Associates, Contribution Trade Operations Associates, and Recordkeeping Associate programs to guide employees through self-led learning content and took ownership of the training process by conducting impactful sessions without supervision.
- Maintained knowledge of multiple functional areas and delivered training that clarified processes often opaque to single-discipline practitioners.
- Addressed learning outcomes that required significant prerequisite skills. Prepared team members who have already proven themselves at the entry-level and engaged advanced learners with content that not only recognized but capitalized upon shared experiences and veteran insight.
- Evaluated trainees, provided performance feedback to managers, established completion criteria, and conducted assessments to measure employee success.
- Independently created training processes and materials with Enablement Manager supervision, and collaborated with subject matter experts to ensure content was aligned with business objectives.
- Reviewed and updated training content to ensure accuracy and relevance of instructor-led and eLearning materials.
- Partnered with operational leadership to review training needs and knowledge gaps, developed plans to address them, and closed the loop with data.
Senior Trainer/Team Lead
Celsius
Las Vegas
08.2021 - 12.2023
- Managed the full lifecycle of design, development, and execution of training strategies for our global customer support teams, aligned with organizational goals.
- Led a global team of 10 junior trainers, ensuring consistent training delivery across diverse regions.
- Developed and presented complex training through a variety of delivery methods (classroom, virtual training, conference calls, train-the-trainer sessions, feedback sessions, labs, and peer-to-peer coaching).
- Identified training needs and proposed solutions to management, enhancing training effectiveness.
- Collaborated with departments to identify and address learning interventions, fostering innovative training solutions.
- Created and managed e-learning courses, certifications, videos, presentations, and reporting within the company’s learning management system.
Unit Manager-Collections
Capital One
Las Vegas
10.2018 - 08.2021
- Accountable for achieving business goals for a team of up to 25 associates within the unit.
- Contributed to creation and execution of collection metrics, enhancing production, performance, and quality standards.
- Defined and measured performance metrics, ensuring clear communication of incentives, monthly scorecards, and annual appraisals to team associates.
- Provided continuous feedback and coaching to improve and maintain high-quality customer experience.
- Prepared and delivered monthly performance reviews for direct reports.
- Conducted call handling audits to ensure adherence to processes for outbound/inbound calls.
Branch Manager, Vice President
Nevada State Bank
Las Vegas
10.2015 - 10.2018
- Developed and executed integrated sales, relationship, and credit strategies that were aligned with the Area business plan to achieve desired revenue, expense, and service goals.
- Grew Commercial Business and high-value client relationships through prospecting activities and partnerships with all lines of business.
- Proven business acumen by working with Commercial and Small Businesses to provide solutions and services to fit their financial needs (credit lending, treasury, cash management, and/or other banking services).
- Developed, trained, and coached a high-performing sales, service, and referral team.
- Directed staff to optimize resources while achieving service and sales goals through effective training and problem resolution.
- Facilitated onboarding of new Branch Managers at Nevada State Bank through targeted training and resource development.
- Ability to build collaborative working relationships with staff to always deliver the best customer service and products to serve every client’s financial needs.
Branch Manager, Vice President
Citibank N.A.
Los Angeles
06.2014 - 10.2015
- Developed and executed integrated sales, relationship, and credit strategies that were aligned with the Area business plan to achieve desired revenue, expense, and service goals.
- Integrated segment partners (e.g., Commercial and Small Business, Home Lending, Financial Advisors, Citi gold) into branch team, driving sales and exceeding client expectations.
- Delivered exceptional client experiences in branch, aligning service with business objectives to enhance client satisfaction.
- Conducted daily proof processes to ensure operational compliance, investigated controllable losses among staff, and coached team on performance-related decisions.
- Partnered with Area Operations Director in conducting quarterly and ad hoc reviews.
Branch Manager
Wells Fargo Bank
Hollywood
02.2010 - 06.2014
- Trained and coached a sales team, fostering staff development as a competitive advantage.
- Developed and managed budgets and business development objectives, optimizing staffing models and schedules.
- Established a sales and service organization that enhanced collaboration with partners and corporate departments.
Education
Southern New Hampshire University
Manchester, NH 08.2023 - 02.2026
High School Diploma -
Santa Susana High School
Simi Valley, CA06.2005
Skills
- Learning Management Systems
- Curriculum Development
- Coaching
- Presentations
- Business Development
- Sales
- Customer Service
- Business/High Value Client Relationship Management
- Risk Management
- Commercial Lending
- Hiring
- Developing
- Organizational Skills
References
Available upon Request
Awards
- Award of Excellence for Regional Manager of the Month, Citibank, N.A., 05/01/15
- CEO Credit Challenge- 2nd place, Nevada State Bank, 01/01/18
- Mentor Program Consultant (Management Team), Nevada State Bank
- Quarter to Date Achievements-1st Quarter, 01/31/25
Timeline
Knowledge Delivery Technical Trainer II
Aristocrat Technologies Inc.
03.2024 - Current
Southern New Hampshire University
08.2023 - 02.2026
Trainer II | Customer Support and Financial Ops
Human Interest
02.2023 - 01.2024
Senior Trainer/Team Lead
Celsius
08.2021 - 12.2023
Unit Manager-Collections
Capital One
10.2018 - 08.2021
Branch Manager, Vice President
Nevada State Bank
10.2015 - 10.2018
Branch Manager, Vice President
Citibank N.A.
06.2014 - 10.2015
Branch Manager
Wells Fargo Bank
02.2010 - 06.2014
High School Diploma -
Santa Susana High School