Felipe Bernal Hernandez
Denver,Colorado
Summary
Diligent Worker with experience performing a variety of technical and manual tasks. Maintains cleanliness of the work area and counts materials, merchandise, and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in Customer service, general maintenance, light construction, repair, and custodial work.
Overview
3
3
years of professional experience
Work History
Footwear Sales Associate
Dicks Sporing Goods
08.2022 - Current
- Boosted and ensured customer satisfaction by providing personalized footwear recommendations based on the athlete's needs and preferences.
- Increased store revenue through effective upselling techniques and product knowledge demonstrations.
- Maintained visually appealing and organized sales floor, ensuring easy access to products for customers.
- Developed strong customer rapport, resulting in repeat business and positive word-of-mouth referrals.
- Demonstrated exceptional communication skills when presenting product features and benefits to customers.
- Built trusting relationships with coworkers, fostering a positive work environment conducive to collaboration.
Cashier
Walmart
04.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage a welcoming environment
Team Member
Target
05.2021 - 08.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
Education
High School Diploma -
Thomas Jefferson High School
Denver, CO05.2022
Skills
- Patience and composure
- Adaptive learning
- Store maintenance
- Customer service excellence
- Goal-oriented mindset
- Product knowledge expertise
- Multitasking capabilities
- Problem-solving abilities
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Footwear Sales Associate
Dicks Sporing Goods
08.2022 - Current
Cashier
Walmart
04.2022 - 08.2022
Team Member
Target
05.2021 - 08.2021
High School Diploma -
Thomas Jefferson High School
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