Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Madelyn Graham

Slidell,LA

Summary

Adapting to driving sales and enhancing customer experiences, I leveraged upselling strategies and exceptional customer service at Dicks Sporting Goods to significantly improve customer satisfaction. My leadership at Crossgates Family Fitness streamlined operations, demonstrating my ability to multitask and solve problems efficiently. My approach combines patience with proven sales techniques, achieving notable success in diverse roles.

Overview

5
5
years of professional experience

Work History

Footwear Sales Associate

Dicks Sporing Goods
Slidell, LA
06.2024 - Current
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Ensured that all displays were adequately stocked with merchandise.
  • Identified customer needs through active listening and probing questions.
  • Adapted quickly to new product lines and seasonal changes to maintain high sales performance.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Handled returns and exchanges according to company policies.
  • Participated in visual merchandising, creating appealing displays to attract customers.
  • Assisted customers in finding the perfect pair of shoes by providing personalized recommendations.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.

Head Lifeguard/Swim Instructor

Crossgates Family Fitness
Slidell, LA
04.2020 - 07.2023
  • Provided emergency response for medical or other emergencies as needed.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Trained new hires on safety protocols, procedures, and customer service standards.
  • Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
  • Implemented customer service standards for lifeguards to improve patron experience.
  • Managed lifeguards, along with making schedules.

Front Desk Receptionist

Crossgates family fitness
Slidell, LA
08.2022 - 04.2023
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Responded to customer inquiries via phone, email, and in person.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Coordinated maintenance requests for office equipment and facilities.
  • Scheduled and confirmed appointments for clients and staff.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained a clean and organized reception area to uphold company image.

Education

Some College (No Degree) - Digital Marketing

Mississippi State University
Starkville, MS

Skills

  • Adaptive learning
  • Patience and composure
  • Upselling strategies
  • Sales techniques
  • Multitasking and organization
  • Customer service
  • Problem-solving
  • Appointment scheduling
  • Leadership Management

Affiliations

  • Member of Dance Marathon an organization to raise money for Le Bonheur Children's Hospital
  • Member of Undergrad Women in Business
  • Member of the American Marketing Association

Timeline

Footwear Sales Associate

Dicks Sporing Goods
06.2024 - Current

Front Desk Receptionist

Crossgates family fitness
08.2022 - 04.2023

Head Lifeguard/Swim Instructor

Crossgates Family Fitness
04.2020 - 07.2023

Some College (No Degree) - Digital Marketing

Mississippi State University

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Madelyn Graham