Elfreda Raven
Boston
Summary
Dynamic and results-driven retail professional with over four years of experience in customer service and sales. Recognized for exceptional performance as a store associate at GAP Factory, earning Employee of the Month accolades twice within a few months, and now Dick's House of Sport. Proven ability to connect with customers on the sales floor, at the register, and in stockroom operations, showcasing versatility and a strong work ethic. Strong leadership capabilities acknowledged by management through opportunities to serve as floor lead in the absence of direct supervision. Committed to community service with over 500 hours of volunteer experience in areas from hospitals to schools showing honed organizational skills and fostered a commitment to community service. Aspiring to leverage interpersonal skills and retail expertise in a role that prioritizes serving others while pursuing a future career in medicine to make a meaningful impact on communities. Curious and enthusiastic Behavior and Health pre-med student looking forward to now building a strong STEM resume filled with research opportunities, shadowing experiences and more hands on involvement in the field.
Overview
5
5
years of professional experience
Work History
Footwear Sales Associate
Dicks Sporting Goods
Boston, MA
09.2024 - Current
- Led team initiatives in absence of designated lead, fostering collaboration and accountability. Allocated tasks strategically to maximize team output and meet project deadlines.
- Assisted customers with footwear selection, ensuring optimal fit and comfort.
- Provided product knowledge and recommendations to enhance customer shopping experience.
- Managed inventory levels, restocking merchandise to maintain store presentation.
- Trained new associates on sales techniques and customer service protocols.
Retail Sales Associate
The Gap Factory Outlet
Clarksburg, MD
07.2021 - Current
- As a sales associate at GAP over the past year and a half, I've been able to grow in my interpersonal and customer service skills as I work with new groups of people every shift. I'm flexible being able to work in the fitting room, on the sales floor, at the register and also in the stock room. It's because of my quick learning style and my can do mentality that my managers are able to move me around so freely. After only 2 months on the job, I was able to earn employee of the month (the fastest in the store's history) and continue to strive to be better each shift. As a sales associate, I'm skilled at handling cash (cashiering), stocking the sales floor, interacting with customers and helping the team work efficiently and effectively.
Education
Bachelor's degree - Behavior and Health
Boston University
Boston, MA02.2026
Skills
- Strong verbal communication
- Proficient in several languages
- Proficient in technical writing
- Effective team collaboration
- Consistent reliability
- Effective organizational skills
- Goal-oriented mindset
- Adaptive learning
Accomplishments
- International Bacculaureate Bilingual Diploma Recipient in May 2022
- Maryland Seal of Biliteracy in French and English
- Montgomery County Alliance of Black School Educators (MCABSE) Distinguished African American Scholar Award recipient in April 2022
- MCPS Certificate of Meritorious Service in May 2022
Languages
French - Intermediate
Professional Working
English
Native or Bilingual
Timeline
Footwear Sales Associate
Dicks Sporting Goods
09.2024 - Current
Retail Sales Associate
The Gap Factory Outlet
07.2021 - Current
Bachelor's degree - Behavior and Health
Boston University