Giselle Vasquez
Los Angeles
Summary
Dynamic retail sales associate with a strong background in customer service and product knowledge. Skilled in creating engaging shopping experiences through organized displays and prompt issue resolution, ensuring high customer satisfaction. Proven ability to train new associates on sales techniques and maintain a well-organized sales floor.
Overview
2
2
years of professional experience
Work History
Footwear Sales Associate
Dicks Sporing Goods
Glendale, CA
08.2024 - Current
- Assisted customers in selecting appropriate footwear for their needs.
- Greeted customers, provided product knowledge and assisted with selection of footwear.
- Engaged customers with product knowledge to enhance shopping experience.
- Demonstrated footwear features and benefits to help customers make informed decisions.
- Applied knowledge of correct sizing and fit to help customers find comfortable shoes.
- Maintained shoe department by organizing shoes by size, color and style.
- Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.
- Maintained organized displays to highlight new and seasonal products.
- Provided exceptional customer service, resolving issues and answering inquiries to ensure a positive shopping experience.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Trained new associates on customer service best practices and store policies.
- Trained new associates on product knowledge, customer service standards, and store policies.
- Inspected returned footwear for any damage or wear before restocking them on the shelf.
- Educated customers on shoe care and maintenance to promote product longevity.
- Listened to customers and made suggestions for additional items of interest.
- Processed online orders efficiently, ensuring accurate tracking information was provided to customers.
- Answered phone calls from customers regarding order status or other inquiries.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Performed end-of-day tasks such as reconciling payment totals and preparing deposit slips for bank deposits.
- Performed inventory control duties such as receiving shipments, counting stock items, verifying accuracy of incoming orders.
- Conducted regular cycle counts of inventory to ensure accuracy of records.
- Monitored inventory levels throughout the store and alerted management when supplies were low.
- Received merchandise and restocked floors and storage areas.
- Restocked shelves with new merchandise according to store standards.
- Ensured that all displays were adequately stocked with merchandise.
- Demonstrated ability to work well under pressure in a fast-paced environment.
- Fostered positive relationships with vendors and suppliers to ensure timely delivery of products.
- Placed special orders or called other stores to find desired items for customers.
- Adapted quickly to new product lines and seasonal changes to maintain high sales performance.
- Placed special orders or called other stores to find desired items for customers.
- Assisted customer by seating them comfortably for accurate foot measurement. to measure feet and properly fit with correct size shoes.
- Provided exceptional customer service, resolving issues and answering inquiries to ensure a positive shopping experience.
- Educated customers on shoe care and maintenance to promote product longevity.
- Adapted quickly to new product lines and seasonal changes to maintain high sales performance.
Apparel Sales Associate
Dicks Sporting Goods
Glendale, CA
08.2024 - Current
- Assisted customers with product selection and fit recommendations.
- Engaged with customers to enhance their shopping experience. upon entering the store to ensure they had a positive shopping experience.
- Greeted customers promptly to engage and assist with apparel needs.
- Greeted customers upon entering the store to ensure they had a positive shopping experience.
- Greeted customers to determine wants or needs.
- Maintained store organization and cleanliness for an inviting shopping experience.
- Maintained a neat and orderly appearance of the store merchandise.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Executed floor moves to optimize product placement and visibility., merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Tracked down hard-to-find apparel items for customers who requested them.
Retail Sales Associate Cashier
Dicks Sporting Goods
Glendale, CA
08.2024 - Current
- Opened registers during busy periods to keep queues down and customer satisfaction high.
- Answered questions regarding apparel department products.
- Wrapped delicate purchases and bagged merchandise with care to ensure safe transport for customers.
- Opened registers during busy periods to minimize wait times and enhance customer satisfaction.
- Greeted customers and initiated conversations to assess needs and provide service.
- Wrapped delicate or breakable purchases and bagged merchandise for customers.
- Resolved customer complaints with a calm and professional demeanor.
- Followed all company policies regarding handling of coupons, gift cards, and returns.
- Adapted quickly to new technology or changes in payment processing systems.
- Assisted customers in locating appropriate products and store sections for efficient shopping.
- Restocked and front-faced shelves with merchandise.
- Provided customers with exact change, keeping till in balance.
- Welcomed customers with friendly greetings to foster a positive shopping environment.
- Engaged customers at checkout for personalized service, fostering a welcoming shopping environment.
WSS Warehouse Shoe Sale
Los Angeles, CA
07.2024 - 09.2024
- Evaluated customer needs and made appropriate product recommendations.
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
- Notified supervisors of inventory shortages, damages and.
- Helped maintain clean and orderly work environment.
- Directed customers to appropriate merchandise and store locations.
- Shelved and stocked products in appropriate locations.
- Restocked shelves and maintained orderly product displays.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices.
- Maintained a clean and safe shopping environment for customers.
- Organized back-stock items and ensured the sales floor was fully stocked.
- Greeted customers warmly and offered assistance in finding needed merchandise.
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Notified customers of new products, prices and special offers.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
Education
High School Diploma -
Camino Nuevo Dalzell Lance
Los Angeles, CASkills
- Sales techniques
- Inventory management
- Adaptability
- Multitasking skills
- Product merchandising
- Availability management
- Adaptability and flexibility
- Self-motivation
- Verbal communication
- Relationship management
- Team building
- Effective communication
- Team collaboration
- Multitasking
Timeline
Footwear Sales Associate
Dicks Sporing Goods
08.2024 - Current
Apparel Sales Associate
Dicks Sporting Goods
08.2024 - Current
Retail Sales Associate Cashier
Dicks Sporting Goods
08.2024 - Current
WSS Warehouse Shoe Sale
07.2024 - 09.2024
High School Diploma -
Camino Nuevo Dalzell Lance