Juan Ortiz
Dallas
Summary
Detail oriented retail professional with experience in customer service and inventory management. Skilled at maintaining situational awareness, supporting store safety, and preventing shrink through customer engagement, and adherence to company policies. Experienced in training new associates, handling high value merchandise, and fostering a safe, organized, and positive shopping environment.
Overview
3
3
years of professional experience
Work History
Footwear Sales Associate
Dillard's
Dallas
11.2024 - 11.2025
- Maintained a clean and organized sales floor for optimal shopping experience.
- Assisted with inventory counts, stockroom organization, and inventory movement accuracy.
- Delivered consistent customer engagement while maintaining awareness of sales floor activity to deter theft, and promote a safe store environment.
- Used calm, professional communication to de escalate customer concerns and prevent escalation.
Customer Service Representative
TJMAXX
Dallas
01.2023 - 03.2024
- Assisted customers with product inquiries and store navigation.
- Maintained active customer engagement to deter theft, and ensure a safe store environment.
- Created a visible presence on the sales floor to reduce shrink.
- Prioritized safety of customers and teammates.
Education
High School Diploma -
Hillcrest High School
Dallas, TX05-2024
Skills
- Sales techniques
- Problem solving
- Stock organization
- Conflict resolution
- Cash handling proficiency
- Customer engagement
- Safety and policy compliance
- Multitasking and organization
- Calm under pressure
- inventory management
- product knowledge
- problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Footwear Sales Associate
Dillard's
11.2024 - 11.2025
Customer Service Representative
TJMAXX
01.2023 - 03.2024
High School Diploma -
Hillcrest High School