Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Felipe Chiste

Tallahassee,FL

Summary

IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistently providing friendly internal work and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.

Proven experience as a System Engineer, leading successful cloud migration projects. Expertise in cloud architecture, data migration, and network management, with a focus on security and compliance. Proficient in English, Portuguese, and Spanish.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

IT Support Specialist

Kinetix Solutions
Coconut Creek, United States
09.2022 - Current
  • Provided technical support to end-users, troubleshooting hardware and software issues.
  • Managed and maintained company's network infrastructure.
  • Implemented security measures to protect company's data and systems.
  • Collaborated with cross-functional teams to implement IT projects.
  • Trained new employees on the use of computer systems and programs.

Microsoft Certified Trainer

QuickStart Inc.
Los Angeles, United States
06.2022 - 08.2022
  • I Created a comprehensive Azure Solutions Architect Expert (AZ-305) course with real-world experience. It was published on QuickStart's Platform.
  • Based on Microsoft material I developed and recorded a course with 257 slides containing case studies, hands-on projects, Q&As etc.

Azure Engineer

Add IT Cloud Solutions
Lake Worth, United States
10.2019 - 04.2022
  • Configured, monitored and maintained Azure Storage Accounts, Virtual Networks, App Services, Web Apps and VMs.
  • Monitored performance metrics of various services running on Microsoft Azure platform using tools such as Zabbix and Grafana.
  • Managed Azure IaaS and PaaS resources such as SQL Database, Service Bus Queues, Event Hubs and Automation Accounts.
  • Implemented backup solutions for cloud-based systems using Azure Backup service.
  • Created custom roles in Azure Active Directory for access control management of users and groups across multiple subscriptions.

Education

High School Diploma -

Park Vista Community High School
Lake Worth, FL
05.2021

Skills

  • Technical Troubleshooting
  • Network Administration
  • Information Security
  • System Analysis
  • Hardware Troubleshooting
  • Software Installation
  • User Support
  • Infrastructure Development
  • Windows Server
  • Architecture Planning
  • Infrastructure Planning
  • Microsoft 365 Migration

Certification

(MS-900) Security, Compliance, and Identity

(AZ-900) Azure Fundamentals

(AZ-104) Azure Administrator Associate

(AZ-305) Azure Solutions Architect Expert

Languages

English
Full Professional
Portuguese
Full Professional
Spanish
Full Professional

Timeline

IT Support Specialist

Kinetix Solutions
09.2022 - Current

Microsoft Certified Trainer

QuickStart Inc.
06.2022 - 08.2022

Azure Engineer

Add IT Cloud Solutions
10.2019 - 04.2022

High School Diploma -

Park Vista Community High School

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Felipe Chiste