Felipe Flores
San Antonio
Summary
Experienced and devoted professional with an extensive history of success in supervisory, customer service, and coaching positions in dynamic and diverse settings. Skilled Lifeguard Supervisor capable of overseeing safety measures, educating employees, and responding efficiently to crises. Proficient Front Desk Receptionist at university gym facilities, with expertise in membership management, customer service, and maintenance coordination. Compassionate Coach specialized in adaptive sports programs for people with impairments, including children and disabled veterans, with a focus on inclusivity, skill development, and confidence. displays great leadership, communication, organizational, and problem-solving skills while fostering safe, supportive, and engaging experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Parks and Recreation Department
San Antonio
06.2021 - Current
- Supervised and coordinated daily operations of lifeguard staff at multiple aquatic facilities, ensuring strict adherence to safety protocols, city regulations, and health standards. Trained, mentored, and evaluated lifeguards to uphold high standards of vigilance, emergency preparedness, conflict resolution, and customer service excellence. Delivered certified training programs as a Lifeguard Instructor and Water Safety Instructor (WSI), providing CPR, First Aid, and aquatic safety education to staff and community members. Conducted regular safety audits, equipment inspections, and incident reviews to proactively identify hazards and mitigate risks, promoting a safe and welcoming environment for all patrons. Managed staffing schedules, shift rotations, and performance evaluations to optimize team efficiency and coverage. Utilized strong leadership, problem-solving, and crisis management skills to respond swiftly and effectively to emergencies. Collaborated closely with city officials, emergency responders, and facility management to implement safety improvements and emergency response plans. Demonstrated exceptional communication, teamwork, attention to detail, and organizational skills in a fast-paced, public safety role.
Coach in Training
Kinetic Kids
San Antonio
01.2024 - 05.2025
- Through a practicum with The University of San Antonio, I delivered specialized coaching in adaptive basketball for children with physical disabilities and disabled veterans.
Developed tailored training regimens that enhanced skills, conditioning, and teamwork.
Facilitated inclusive practices to promote equal participation and a positive environment.
Collaborated with healthcare professionals and coaches to ensure safe, goal-oriented sessions.
Demonstrated leadership and communication skills to motivate participants in their development.
Front Desk Receptionist
San Antonio College
San Antonio
01.2021 - 05.2022
- I provided comprehensive front desk support by professionally welcoming members, managing check-in procedures, and addressing inquiries regarding gym facilities and policies. Accurately maintained membership records and processed registrations utilizing the gym’s management system. Conducted routine maintenance and safety inspections, including cleaning and minor equipment repairs, to ensure a secure and well-functioning environment. Collaborated effectively with staff to resolve member concerns and facilitate seamless daily operations. Demonstrated strong organizational abilities, attention to detail, and commitment to delivering exceptional service within a dynamic university setting.
Education
Bachelor of Science - Kinesiology
University of San Antonio
San Antonio05-2025
Skills
- Emergency response
- Conflict resolution
- Team leadership
- Coaching techniques
- Motivation techniques
- Decision-making
- Stretching expertise
- Athlete safety
- Student monitoring
- Agility drills expert
- Collaborative approach
- Effective communication
- Multitasking capacity
- Professionalism
- Schedule development
- Organizational skills
- Phone etiquette
Accomplishments
- Cum Laude
- Honor Roll 3.5 gpa
- NSLS Honor Society
- President of the kinesiology club 2021-2023
Certification
- Cpr Certified
- First aid
- Life guard instructor
Timeline
Coach in Training
Kinetic Kids
01.2024 - 05.2025
Lifeguard Supervisor
Parks and Recreation Department
06.2021 - Current
Front Desk Receptionist
San Antonio College
01.2021 - 05.2022
Bachelor of Science - Kinesiology
University of San Antonio