Hannah Bortnem
Chanhassen,MN
Summary
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. Dedicated recreational protective service worker with proven ability to make sound decisions under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Minnetonka Aquatics
06.2022 - 08.2023
- Enhanced swimmer safety by diligently supervising lifeguard team and enforcing beach rules.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Improved staff performance through regular training sessions and skill assessments.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
- Sufficiently ensured up-to-date safety supplies at all beaches.
- Organized beach data, first aid and emergency logs.
Starbucks Barista
Starbucks, Barista
11.2021 - 12.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Lifeguard
Minnetonka Aquatics
06.2021 - 08.2021
- Ensured swimmer safety by vigilantly monitoring beach area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by participating in thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
Education
Bachelor of Arts - Psychology, Sociology LCJ
University of Minnesota - Twin Cities
Minneapolis, MN05.2025
High School Diploma -
Mound Westonka High School
Minnetrista, MN06.2021
Skills
- Incident Reporting
- Regulations Compliance
- Emergency Response and Management
- Problem Solving
- Adaptability
- Emergency Response
- Decision Making
- Leadership Abilities
- Risk Assessment
- Organizational Skills
Affiliations
- Competitive Junior Olympic Gymnastics. 12 years as a competitive gymnast, training 21 hours weekly.
Certification
CPR/AED certified, LGI Certified
Timeline
Lifeguard Supervisor
Minnetonka Aquatics
06.2022 - 08.2023
Starbucks Barista
Starbucks, Barista
11.2021 - 12.2021
Lifeguard
Minnetonka Aquatics
06.2021 - 08.2021
Bachelor of Arts - Psychology, Sociology LCJ
University of Minnesota - Twin Cities
High School Diploma -
Mound Westonka High School
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