Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Felipe Garcia

Dumont,NJ

Summary

I am passionate about utilizing my skills in operations, banking, marketing, and finance to drive success in any industry. My direction is to continue developing as a strategic thinker, always seeking new opportunities to learn and grow while making a meaningful impact on any team or organization I join.

Overview

8
8
years of professional experience

Work History

NJ Election Council Marketing

Dumont Election Council
11.2017
  • Door to Door knocking that led to a 30% increased voter turnout.

Customer Service Representative/ Teller

TD Bank
01.2024 - Current
  • Provide customer service and resolution management to an average of 250 to 400 daily clients
  • Through persistent customer service, upgraded an average of 15 new clients monthly into bank products (money market accounts, loans, and credit cards)
  • Responsible for the management of daily transactions ranging from $250K-$500K, with a 99.9% accuracy rate
  • Studied Clients financial statements and transaction histories to identify trends and strategies for customer-based needs
  • Maintained a high Legendary Experience Index (LEI) score of 97% while exceeding quarterly sales goals by 7x (700%)
  • Assisted Senior Bankers on closing deals exceeding $100k with bilingual assistance
  • Proficient in Odyssey Banking Software and branch SME (Subject Matter Expert)
  • Complied and passed 100% of Audits since joining the bank
  • Cash Reconciliation of more than $9.6MM monthly currency transactions.

E-Commerce/Online Sales, Entrepreneurial

Freelance
01.2017 - Current
  • Sold various toy and goods merchandise to customers throughout the world, over $21k in sales my first two years
  • Effectively researched Q4 collectibles trends, resulting in a 50% increase in holiday season sales
  • Maintained email contact to convert sales via Shopify
  • Created over 100 product ads, intensive price comparison, upload new images and created new listings, prepared shipments.

Associate Manager

Empire Szechuan
04.2020 - 04.2024
  • Successfully recruited, hired, and trained over 15 new employees, reducing staff turnover rate by 25%
  • Running all daily operations for restaurant (cash, credit card, payments)
  • Resolved over 100 payment failures by identifying issues and working with customers to find solutions
  • Addressed over 50 late or incorrect orders, improving customer retention rate by 20% through effective customer service.

Education

Bachelor of Arts - International Business

Ramapo College of New Jersey
05.2023

Skills

  • Public Speaking
  • Customer Service
  • Marketing
  • Proficient in Facebook, Instagram, and TikTok Ads
  • Digital Marketing: Trend analysis
  • AI Tools: Experienced in utilizing AI tools to enhance decision-making processes, automate tasks, and improve overall business efficiency
  • Experienced with Microsoft Office (Word, PowerPoint, Excel)
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team
  • Experience in managing budgets and handling financial documents
  • Fluent in Spanish and English
  • Budgeting and finance

Personal Information

Title: Results driven International Business Graduate

Timeline

Customer Service Representative/ Teller

TD Bank
01.2024 - Current

Associate Manager

Empire Szechuan
04.2020 - 04.2024

NJ Election Council Marketing

Dumont Election Council
11.2017

E-Commerce/Online Sales, Entrepreneurial

Freelance
01.2017 - Current

Bachelor of Arts - International Business

Ramapo College of New Jersey

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Felipe Garcia